Elastic Observability vs Splunk ITSI (IT Service Intelligence) comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Jun 28, 2023

We performed a comparison between Elastic Observability and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Elastic Observability's setup can be easy or complex depending on the environment, while Splunk ITSI is generally easy to implement. Some users found Splunk ITSI complex at first but were able to learn and improve with their team.
  • Features: Elastic Observability offers machine learning and custom development options, while Splunk ITSI is known for its ease of integration with DLP and automated dashboarding. Both are stable and scalable options.
  • Pricing: Elastic Observability has a SaaS version that can cost around $25,000 annually and self-managed licenses ranging from $5,000 to $12,500 per node annually. On the other hand, Splunk ITSI's pricing is generally considered high, but not unreasonable, and varies depending on a company's use. The components of Elastic Observability are more appealing as some are embedded or open source. Meanwhile, some reviewers note that Splunk ITSI is fairly priced based on the amount of data used.
  • Service and Support: Elastic Observability has good customer service, with helpful tech support and a supportive online community. On the other hand, Splunk ITSI has mixed reviews, with both positive and negative experiences, and the quality of support is inconsistent.
  • ROI: Elastic Observability is praised for its affordability and ability to minimize incidents while offering comprehensive visibility. Meanwhile, Splunk ITSI is known for its cost-effective data reports.

Comparison Results: Elastic Observability provides a wider range of features such as machine learning, custom development, and predictive analytics. Although it has a steep learning curve, it is cost-effective. Splunk ITSI, while stable and easy to use, could improve its dashboard queries and customer support. Overall, Elastic Observability is a more cost-effective and feature-rich choice for application performance monitoring.

To learn more, read our detailed Elastic Observability vs. Splunk ITSI (IT Service Intelligence) Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"For full stack observability, Elastic is the best tool compared with any other tool .""Good design and easy to use once implemented.""The ability to ensure that the data is searchable and maintainable is highly valuable for our purposes.""The solution has been stable in our usage.""The solution is open-source and helps with back-end logging. It is also easy to handle.""The product has connectors to many services.""We can view and connect different sources to the dashboard using it.""The most valuable feature of Elastic Observability is the text search."

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"The solution is easy to scale.""I find the episode review, glass tables, and correlation search features very useful.""The solution has been stable.""ITSI includes a feature called a glass table.""The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity.""Alerts and episodes are valuable to me.""In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results.""It's scalable and expands well."

More Splunk ITSI (IT Service Intelligence) Pros →

Cons
"The solution needs to use more AI. Once the product onboards AI, users would more effectively be able to track endpoints for specific messages.""The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome.""Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage.""There is room for improvement regarding its APM capabilities.""Elastic Observability needs to have better standardization, logging, and schema.""More web features could be added to the product.""The tool's scalability involves a more complex implementation process. It requires careful calculations to determine the number of nodes needed, the specifications of each node, and the configuration of hot, warm, and cold zones for data storage. Additionally, managing log retention policies adds further complexity. The solution's pricing also needs to be cheaper.""There's a steep learning curve if you've never used this solution before."

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"The data recovery has room for improvement.""We also faced challenges relating to UI development.""Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal.""Splunk ITSI generates numerous false positives and has the potential for enhancement.""We'd like them to show more inputs on the dashboard.""It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework.""Quality-of-life features have room for improvement.""It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."

More Splunk ITSI (IT Service Intelligence) Cons →

Pricing and Cost Advice
  • "So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."
  • "There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."
  • "Pricing is one of those situations where the more you use it, the more you pay."
  • "The price of Elastic Observability is expensive."
  • "Users have to pay for some features, like the alerts on different channels, because they are unavailable in different source versions."
  • "One needs to pay for the licenses, and it is an annual subscription model right now."
  • "Since we are a huge company, Elastic Observability is an affordable solution for us."
  • "We will buy a premium license after POC."
  • More Elastic Observability Pricing and Cost Advice →

  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

    report
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    Questions from the Community
    Top Answer:The tool's most valuable feature is centralized logging. Elastic Common Search helps us to search for the logs across the organization.
    Top Answer:I rate the pricing a five out of ten. The product is not that cheap.
    Top Answer:Elastic Observability needs to have better standardization, logging, and schema.
    Top Answer:The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes.
    Top Answer:The product is expensive. It's one of the most expensive options, although maybe not as expensive as Datadog.
    Top Answer:It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs.
    Ranking
    Views
    12,578
    Comparisons
    10,372
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    16
    Average Words per Review
    455
    Rating
    7.8
    Views
    2,072
    Comparisons
    1,404
    Reviews
    22
    Average Words per Review
    830
    Rating
    8.0
    Comparisons
    Learn More
    Overview
    To effectively monitor and gain insights across your distributed systems, you need to have all your observability data in one stack. Break down silos by bringing together application, infrastructure, and user data into a unified solution for end-to-end observability and alerting.
    Rely on the most widely deployed observability platform available, built on the proven Elastic Stack (also known as the ELK Stack) to converge silos, delivering unified visibility and actionable insights.

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Sample Customers
    PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    REVIEWERS
    Computer Software Company27%
    Manufacturing Company18%
    Comms Service Provider9%
    Healthcare Company9%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company15%
    Manufacturing Company8%
    Healthcare Company6%
    REVIEWERS
    Financial Services Firm38%
    Insurance Company13%
    Logistics Company13%
    Computer Software Company13%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company13%
    Government13%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business27%
    Midsize Enterprise18%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise12%
    Large Enterprise67%
    REVIEWERS
    Small Business10%
    Midsize Enterprise17%
    Large Enterprise72%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise7%
    Large Enterprise79%
    Buyer's Guide
    Elastic Observability vs. Splunk ITSI (IT Service Intelligence)
    March 2024
    Find out what your peers are saying about Elastic Observability vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Elastic Observability is ranked 7th in Application Performance Monitoring (APM) and Observability with 22 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 27 reviews. Elastic Observability is rated 7.8, while Splunk ITSI (IT Service Intelligence) is rated 8.0. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". Elastic Observability is most compared with Dynatrace, New Relic, AppDynamics, Datadog and Splunk APM, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk Enterprise Security and BigPanda. See our Elastic Observability vs. Splunk ITSI (IT Service Intelligence) report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.