We performed a comparison between Elastic Observability and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Elastic Observability provides a wider range of features such as machine learning, custom development, and predictive analytics. Although it has a steep learning curve, it is cost-effective. Splunk ITSI, while stable and easy to use, could improve its dashboard queries and customer support. Overall, Elastic Observability is a more cost-effective and feature-rich choice for application performance monitoring.
"For full stack observability, Elastic is the best tool compared with any other tool ."
"Good design and easy to use once implemented."
"The ability to ensure that the data is searchable and maintainable is highly valuable for our purposes."
"The solution has been stable in our usage."
"The solution is open-source and helps with back-end logging. It is also easy to handle."
"The product has connectors to many services."
"We can view and connect different sources to the dashboard using it."
"The most valuable feature of Elastic Observability is the text search."
"The solution is easy to scale."
"I find the episode review, glass tables, and correlation search features very useful."
"The solution has been stable."
"ITSI includes a feature called a glass table."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"Alerts and episodes are valuable to me."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"It's scalable and expands well."
"The solution needs to use more AI. Once the product onboards AI, users would more effectively be able to track endpoints for specific messages."
"The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome."
"Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage."
"There is room for improvement regarding its APM capabilities."
"Elastic Observability needs to have better standardization, logging, and schema."
"More web features could be added to the product."
"The tool's scalability involves a more complex implementation process. It requires careful calculations to determine the number of nodes needed, the specifications of each node, and the configuration of hot, warm, and cold zones for data storage. Additionally, managing log retention policies adds further complexity. The solution's pricing also needs to be cheaper."
"There's a steep learning curve if you've never used this solution before."
"The data recovery has room for improvement."
"We also faced challenges relating to UI development."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"We'd like them to show more inputs on the dashboard."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"Quality-of-life features have room for improvement."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
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Elastic Observability is ranked 7th in Application Performance Monitoring (APM) and Observability with 22 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 27 reviews. Elastic Observability is rated 7.8, while Splunk ITSI (IT Service Intelligence) is rated 8.0. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". Elastic Observability is most compared with Dynatrace, New Relic, AppDynamics, Datadog and Splunk APM, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk Enterprise Security and BigPanda. See our Elastic Observability vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.