We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"We are using the free version and intend to upgrade."
"It can be expensive."
"This product is open-source and can be used free of charge."
"We are using the open-sourced version."
"The basic license is free, but it comes with a lot of features that aren't free. With a gold license, we get active directory integration. With a platinum license, we get alerting."
"The pricing model is questionable and needs to be addressed because when you would like to have the security they charge per machine."
"We are using the Community Edition because Elasticsearch's licensing model is not flexible or suitable for us. They ask for an annual subscription. We also got the development consultancy from Elasticsearch for 60 days or something like that, but they were just trying to do the same trick. That's why we didn't purchase it. We are just using the Community Edition."
"We are using the free open-sourced version of this solution."
Earn 20 points
Inbenta's natural language processing technology and years of research and development have led to the creation of Inbenta Enterprise Search for Customer Support, an intelligent, AI-powered self-service solution that understands the meaning of customer questions in over 25 languages, providing the correct answer more than 80% of the time. The search solution scrapes existing knowledge bases, FAQs, and help content, making it easy to deploy within weeks. With a team of expert linguists assigned to each client to help them understand the root cause of queries and make suggestions on updates to FAQs, Inbenta's products help businesses improve their overall online customer experience. The result: improved customer satisfaction, reduced support costs and increased revenue.
ELK Elasticsearch is ranked 1st in Search as a Service with 17 reviews while Inbenta Search is ranked 9th in Search as a Service. ELK Elasticsearch is rated 7.8, while Inbenta Search is rated 0.0. The top reviewer of ELK Elasticsearch writes "Good processing power, very scalable, and able to handle all data formats". On the other hand, ELK Elasticsearch is most compared with Amazon Athena, Azure Search, Splunk User Behavior Analytics, Amazon AWS CloudSearch and Loom Systems, whereas Inbenta Search is most compared with .
See our list of best Search as a Service vendors.
We monitor all Search as a Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.