We compared Dell Avamar and Zerto based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Dell Avamar earns acclaim for its scalability, data compression capabilities, swift incremental backups, and seamless integration with Data Domain and VM stacks. Users say Zerto offers excellent data protection, and it’s easy to create VMs. Zerto users also like its real-time replication features. Dell Avamar could improve its tape connectivity and bare-metal restoration. Users also requested better Azure backups and a more user-friendly interface. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication.
Service and Support: Some customers express satisfaction with Dell support, but others said there is room for improvement. Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved.
Ease of Deployment: Opinions on Dell Avamar’s setup were mixed. Some users found it to be straightforward, while others considered it complex and difficult. Deployment time ranged from a few hours to a week, and assistance from Dell engineers might be necessary. The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions.
Pricing: Dell Avamar’s pricing is generally seen as reasonable, but some users think it is expensive. Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost.
ROI: Dell Avamar provides cost savings through data reduction, deduplication, and compression. Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow.
Comparison Results: Dell Avamar is a scalable solution that offers excellent data compression and fast compression. However, Avamar earned mixed reviews for support, deployment, and pricing. Users also requested better Azure and bare-metal backups and restoration capabilities. Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better.
"What I found valuable in Dell Avamar is the deduplication feature. I also like that the solution can be integrated with Data Domain."
"Dell EMC Avamar has many valuable features. It's very stable and it's easy to manage."
"It works quickly and is very stable."
"The solution is very stable."
"The initial setup is easy."
"The most valuable features are image backups and file backups."
"The solution is very user-friendly."
"Client deduplication."
"Zerto is extremely easy to use. You set it and forget it."
"The file restoration is very helpful. They've improved it over the years to make it a lot more user-friendly and easy to do, which I appreciate. So, we use that quite a bit. The failover process is quite simple and intuitive. Even the configuration and setup are pretty easy to do. It is pretty easy to use. I've done the restoration of servers several times, not as a disaster. When an upgrade on a server goes wrong and it messes things up, I can just fail back to a previous version and try it again. So, that has been really helpful."
"It is very user-friendly. There is no wondering about what a feature does. It is easy to use."
"The mobile application is very useful as a real-time monitoring, reporting tool. When asked the status of our machine backup and recovery ability, an easy answer is to display the status on the real-time application or browser. The Zerto Analytics tool helps predict future storage needs by tracking trends in space, journal size, and I/O rate. These are reportable statistics making quantifiable tracking easy and accurate. Having a web interface simplifies access by other system administrators."
"The replication works really well. We perform multiple tests a month and annual tests for our tier-one and many of our tier-two apps... Migrating systems as a failover rollback or a system move are two of the functions that I like the most."
"It works really well. It's simple to set up and works well. Moreover, disaster recovery to the cloud to our organization is very important. We actually had to use it three years ago, and it worked out well for us."
"I've used backup solutions like Veeam in the past, but Zerto seemed like a better, faster solution. We adopted Zerto because of the speed, and because we wanted to do everything in-house."
"Managing the system is easy and reliable, you can choose any VM you want to replicate to your DR Site in Combination with other VM's."
"We have had a lot of problems with the Dell EMC Avamar solution. The snapshots are not being erased after backup."
"We'd like to see something that could also work with Unix servers and physical servers to have a unified solution that works with everything."
"It would be helpful if there was cloud support."
"The user interface still needs to have some level of improvement. It could be more user-friendly and intuitive."
"The challenges we do face typically revolve around aligning specific features with our accustomed tool usage."
"Avamar cannot back up Nutanix as a virtual solution."
"We don't trust the product 100 percent. Kaspersky has many features Dell Avamar doesn't support, such as granular backup and history."
"Setting up Avamar wasn't so easy, and we had a partner doing the installation for us. Though it was hard at first, it's getting better. The main difficulty was finding plugins for Oracle Database. It took some time to open a ticket with Dell, but everything was fine after that."
"Some of the integrations with our internal tools, in particular, company-specific ones, do not work. In cases like this, we have to ask for additional support."
"There are certain things about the user interface that could be a little bit more user-friendly."
"The replication layer can probably be improved."
"The limitation with Zerto is that you're required to have one Zerto Manager per virtual center, and this means that you're only able to replicate one way. Technical support for this product was fantastic, before they were acquired by HP. You're now able to tell that the company is becoming too big, in terms of the support they provide."
"The alerting has room for improvement as it is the biggest pain point with the software. It is so bad. It is just general alerting on or off. There are so many emails all the time. You have no control over it, which is terrible. It is the worst part of the entire application. I have voiced this to Zerto hundreds of times for things like feature changes. Apparently, it's coming, but there is nothing concrete as to when you can do it."
"Zerto is solid. However, they are working on a cloud workload protection and protecting virtual workloads to more than one site."
"The alerting doesn't quite give you the information about what exactly is going on when an issue comes up. We do get alerts inside of our vCenter, but it doesn't quite give you accurate information inside the plugin to be able to tell us what's going on without having to go into the actual Zerto application and figuring out what's causing the issue."
"I haven't been a super big fan of the support area. The support could really be better in terms of responsiveness. I've had some issues that took two or three days to get resolved. Once I got to the right person, they were resolved quickly, but it took a while to get to that person."
Dell Avamar is ranked 12th in Backup and Recovery with 81 reviews while Zerto is ranked 2nd in Backup and Recovery with 234 reviews. Dell Avamar is rated 7.6, while Zerto is rated 9.0. The top reviewer of Dell Avamar writes "Stable, integrates well with other solutions, and has a good price, but its UI needs a refresh". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Dell Avamar is most compared with Dell PowerProtect Data Manager, Veeam Backup & Replication, Dell NetWorker, Dell PowerProtect DP (IDPA) and Acronis Cyber Protect, whereas Zerto is most compared with Veeam Backup & Replication, VMware SRM, Rubrik, Dell RecoverPoint for Virtual Machines and Commvault Cloud. See our Dell Avamar vs. Zerto report.
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