"Enigma still does not have all the features we want, but it has enough of the most desired features: scalability, notifications, custom OIDs, good graphs, small polling interval, long term data retention, single poller."
"Enigma has a lot of specific detail coded into it for discovering and monitoring Cisco devices. If you are a Cisco shop this might be a major consideration."
"So far, as mentioned earlier, we have been able to provide graphs on at least 80,000 metrics spread across more than 10,000 devices. Enigma automatically begins monitoring interfaces that are up and active. There are a few different factors involved. This is not really configurable, but it works well enough by itself that it requires little to no maintenance."
"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."
"The software sends automated messages for customers' birthdays and anniversaries."
"I would also like to see Enigma move away from CentOS 6.5 and onto a more current platform, as well as away from myISAM tables to InnoDB. No improvements are being made to myISAM, and this has been the case for several years, from what I understand. So, this code is going to become more and more outdated by that virtue alone. The developers say that myISAM tables are faster. I did some reading up on it, and it seems that at one point, when InnoDB was new, it was slower than myISAM, but InnoDB has made major improvements since then."
"We would like to see more flexibility with alerting. Since our adoption of Enigma, it has improved greatly in this area, but there are still alerting threshold configurability limitations that we would like to see improvements on."
"I would like to see dynamic grouping. For example, in our case, we have Subscriber Units that are connected to APs. These are constantly being re-homed, or pointed to a different AP on the same tower or a different tower altogether. There is an SNMP value corresponding to the AP name, and one for the AP MAC address. I would like Enigma to be able to form groups based on the AP name (or the MAC address, either one), which are dynamically changed."
"While generating graphical representations, the software got hung."
"One or two leads may go missing due to downtime."
Enigma NMS doesn't meet the minimum requirements to be ranked in Emerging Solutions while Kapture CRM is ranked 54th in CRM. Enigma NMS is rated 7.0, while Kapture CRM is rated 10.0. The top reviewer of Enigma NMS writes "Notifications, custom OIDs, good graphs are key for us, but needs more flexible alerting". On the other hand, the top reviewer of Kapture CRM writes "The software can be easily accessed and operated with minimal training". Enigma NMS is most compared with , whereas Kapture CRM is most compared with Salesforce Sales Cloud.
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