Ephesoft Transact vs Jacada Intelligent Agent Engagement comparison

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Executive Summary

We performed a comparison between Ephesoft Transact and Jacada Intelligent Agent Engagement based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I have found the keyword extraction to be helpful.""Transact's best feature is its ease of customization.""I like the inject feature. With desktop injects, we're doing all these things and extracting these things. Its stable, scalable, and technical support is good."

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"The initial setup was fairly straightforward."

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Cons
"Transact could be improved by removing Java and making its pricing more accessible for smaller customers.""Their email service and extraction could be better. We get the input via email, and these emails contain different types of documents like Excel, PDF, or they may contain different content in the email body. Due to this variation, sometimes the email service crashes, and emails aren't redirected to Ephesoft Transact. Ephesoft has provided us with new hotfixes. Whatever flaws we found in the 2019.2 version, they have already updated it in the new version, 20.1.05, and it's already released. Drawbacks like not capturing the handwritten fields are now sorted.""It's not easy to train."

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"They need to create a workflow system."

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Pricing and Cost Advice
  • "Initially, when I got a licensed copy of Ephesoft Transact, it was for one year. After one year, we had to send an email to the Ephesoft team informing them that our license was going to expire. They updated it and provided one license in our file, and we had to update and install the folder. They have versions for one year and lifelong as well."
  • "Transact's pricing could be better for smaller customers."
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    Questions from the Community
    Top Answer:I have found the keyword extraction to be helpful.
    Top Answer:The pricing is fair. It's not too expensive. I'd rate the solution seven out of ten.
    Top Answer:The configuration can be a bit much. The AML engine part could be better. It's not easy to train. It's not so easy to train the system. If it's not trained, the accuracy will be off. They need to… more »
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    6.0
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    Overview

    Ephesoft provides intelligent document processing solutions with industry-leading technology to help enterprises maximize their productivity. Using AI and patented machine learning technology, Ephesoft’s platform captures data from documents, enriches it with context and amplifies the power of that data, adding intelligence to accelerate any business process and drive successful digital transformation. Once the data is unlocked, Ephesoft classifies it and easily export the data into any ERP, Content Services, RPA, Workflow or other repository.

    Customers who have a high volume of valuable documents like invoices, records, contracts, mail, claims or loans, can benefit by accelerating and streamlining processes, eliminating manual data entry and boosting productivity. It’s time to automate your processes and get work done faster.

    While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

    Sample Customers
    Honda Logistics, Washington State Health Care Authority
    Humana, Turk Telekom, Leumi Card
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company20%
    Retailer7%
    Wholesaler/Distributor5%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise18%
    Large Enterprise63%
    No Data Available
    Buyer's Guide
    Robotic Process Automation (RPA)
    March 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Ephesoft Transact is ranked 12th in Intelligent Document Processing (IDP) with 3 reviews while Jacada Intelligent Agent Engagement is ranked 44th in Robotic Process Automation (RPA). Ephesoft Transact is rated 7.6, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of Ephesoft Transact writes "A stable and scalable smart content acquisition and data classification solution with a useful inject feature". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". Ephesoft Transact is most compared with ABBYY Vantage, OpenText Intelligent Capture and Tungsten RPA, whereas Jacada Intelligent Agent Engagement is most compared with UiPath.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.