EpiGenie Robotic Process Automation vs Jacada Intelligent Agent Engagement comparison

Businesses worldwide are continuously challenged to improve efficiencies and business productivity throughout the organization. Within these organizations, at the business process level Robotic Process Automation (RPA) technology offers great potential for businesses to reduce costs and improve throughput and quality by efficiently automating some or all of the manual components of a particular business process. The Epiance Robotic Process Automation (ERPA) platform builds on our decades of experience working with hundreds of companies worldwide, improving business process execution with a portfolio of software solutions that facilitate process knowledge transfer, on demand process performance support and data driven process improvement.

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.