Compare Eptica WCS Suite vs. Interactive Intelligence

Eptica WCS Suite is ranked 41st in CRM while Interactive Intelligence is ranked 36th in CRM. Eptica WCS Suite is rated 0, while Interactive Intelligence is rated 0. On the other hand, Eptica WCS Suite is most compared with , whereas Interactive Intelligence is most compared with Genesys.
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Ranking
41st
out of 59 in CRM
Views
69
Comparisons
46
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
36th
out of 59 in CRM
Views
108
Comparisons
80
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 100% of the time.
Also Known As
WCS Suite
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Eptica
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Genesys
Overview
Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
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Sample Customers
Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels GroupABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
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