Eptica WCS Suite vs Verint Open CCaaS comparison

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105 views|92 comparisons
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615 views|578 comparisons
Executive Summary

We performed a comparison between Eptica WCS Suite and Verint Open CCaaS based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: March 2024).
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Comparison Review
Anonymous User
Ranking
55th
out of 167 in CRM
Views
105
Comparisons
92
Reviews
0
Average Words per Review
0
Rating
N/A
Views
615
Comparisons
578
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
CRM
March 2024
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
765,386 professionals have used our research since 2012.
Comparisons
Also Known As
WCS Suite
KANA Enterprise, Verint Workforce Engagement Cloud
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Eptica
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Overview
Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.

In today's ever-changing business landscape, organizations are grappling with the need to adapt to the digital transformation while simultaneously improving customer experiences without incurring excessive labor costs. Traditional telephony-based Contact Center as a Service (CCaaS) solutions have struggled to keep pace with these changes, often lacking the functional maturity required to meet customer demands.

Verint's Open CCaaS offers a fresh approach. Unlike closed-off platforms, it provides an open ecosystem that seamlessly integrates with diverse communication infrastructures, liberating businesses from vendor lock-ins. This openness extends beyond integration, empowering organizations to harness best-of-breed CX solutions, omnichannel routing, and UI flexibility while accommodating third-party applications. Verint's unwavering commitment to automation through AI and bots ensures scalable and efficient customer interactions, enabling companies to enhance CX and optimize resources.

With the Verint Platform, businesses can confidently embark on their digital transformation journey, reaping real benefits such as a significant boost in NPS scores, reduced response times, increased agent productivity, lower cost per contact, and improved containment rates. Open CCaaS isn't just a solution; it's a transformative approach to customer engagement that aligns with the demands of the modern business landscape, making Verint the partner of choice for those seeking to close the Engagement Capacity Gap and secure a successful future in the digital age.

Sample Customers
Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group
Albelli, Carphone Warehouse, Conrad Electronic Benelux, Sears, Cheshire West and Chester Council, Tilburg University, North Ayrshire Council, Falkirk Council, City of San Francisco, City of Minneapolis
Top Industries
No Data Available
VISITORS READING REVIEWS
Financial Services Firm28%
Healthcare Company12%
Government10%
Insurance Company9%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business14%
Midsize Enterprise11%
Large Enterprise75%
Buyer's Guide
CRM
March 2024
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
765,386 professionals have used our research since 2012.

Eptica WCS Suite is ranked 55th in CRM while Verint Open CCaaS is ranked 6th in Workforce Engagement Management. Eptica WCS Suite is rated 0.0, while Verint Open CCaaS is rated 0.0. On the other hand, Eptica WCS Suite is most compared with , whereas Verint Open CCaaS is most compared with Genesys Cloud CX, Aspect Workforce Optimization, Calabrio WFM, Avaya Workforce Engagement and NICE Workforce Optimization.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.