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Eptica WCS Suite vs Kana Express [EOL] comparison

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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Eptica WCS Suite and Kana Express [EOL] based on real PeerSpot user reviews.

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Comparison Review
Anonymous User
WCS vs Hybris vs ATG - Feature Smackdown
They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG Commerce. Feature comparison are always shallow and should not be taken at face value they serve a purpose and it is up to you to decide what best suits your implementation, I feel all three of these are excellent commerce products, they serve a different market segment and will continue to have a space for themselves for years to come. ...so at the end of the day you need to do your homework to see what best fits your needs.. IBM WCS(V7, FEP5) Hybris(5.0) Oracle ATG(10.2) Development Environment +1 Complexity associated with development is very high, The system resources required for running IBM RAD and associated WAS Runtime is highest among the three, Organizations are often forced to use VDI which slows down the developer productivity vastly. +3 Hybris probably ranks no. 1 in this category, the best in terms of supportability for lighter development environment, it can run in an eclipse environment with tomcat container +2 ATG development environment includes Eclipse, ATG Eclipse Plugin, JBoss JEE Environment +1 Works only on IBM Websphere Application Servers +3 Hybris Server… Read more →
Ranking
55th
out of 169 in CRM
Views
106
Comparisons
93
Reviews
0
Average Words per Review
0
Rating
N/A
Unranked
In CRM
Buyer's Guide
CRM
March 2024
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Comparisons
Also Known As
WCS Suite
Trinicom
Learn More
Eptica
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Verint
Overview
Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.
Verint Express is a customer service software for medium-sized organizations, which can be delivered both via the cloud and on-premise. The software solution offers you always and everywhere access to the functions you need to optimally serve your customers through all service channels.
Sample Customers
Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group
Tilburg University, DAS, Windesheim, VRT Belgium, SUSA Student Employment Agency, Sunweb, POD MI, Cendris, Bindinc, Tele Ticket Service, GVB Amsterdam, Conrad Electronic Benelux
Buyer's Guide
CRM
March 2024
Download Free Report
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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767,847 professionals have used our research since 2012.

Eptica WCS Suite is ranked 55th in CRM while Kana Express [EOL] doesn't meet the minimum requirements to be ranked in CRM. Eptica WCS Suite is rated 0.0, while Kana Express [EOL] is rated 0.0. On the other hand, Eptica WCS Suite is most compared with , whereas Kana Express [EOL] is most compared with .

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