Eptica WCS Suite vs Kustomer Comparison 2024

Executive Summary

We performed a comparison between Eptica WCS Suite and Kustomer based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.

To learn more, read our detailed CRM Report (Updated: March 2024).

Download the complete report

767,847 professionals have used our research since 2012.

Comparison Review

Anonymous User

Architect at a tech services company

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG Commerce. Feature comparison are always shallow and should not be taken at face value they serve a purpose and it is up to you to decide what best suits your implementation, I feel all three of these are excellent commerce products, they serve a different market segment and will continue to have a space for themselves for years to come. ...so at the end of the day you need to do your homework to see what best fits your needs.. IBM WCS(V7, FEP5) Hybris(5.0) Oracle ATG(10.2) Development Environment +1 Complexity associated with development is very high, The system resources required for running IBM RAD and associated WAS Runtime is highest among the three, Organizations are often forced to use VDI which slows down the developer productivity vastly. +3 Hybris probably ranks no. 1 in this category, the best in terms of supportability for lighter development environment, it can run in an eclipse environment with tomcat container +2 ATG development environment includes Eclipse, ATG Eclipse Plugin, JBoss JEE Environment +1 Works only on IBM Websphere Application Servers +3 Hybris Server… Read more →

Ranking

55th

out of 169 in CRM

Views

106

Comparisons

Reviews

Average Words per Review

Rating

N/A

53rd

out of 169 in CRM

Views

118

Comparisons

Reviews

Average Words per Review

Rating

N/A

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.

DOWNLOAD NOW

767,847 professionals have used our research since 2012.

Comparisons

More Eptica WCS Suite Competitors →

Zendesk vs. Kustomer

Compared 100% of the time.

More Kustomer Competitors →

Also Known As

WCS Suite

Learn More

Eptica

Video Not Available

Kustomer

Overview

Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.

Kustomer is a powerful Customer Experience platform focused on your customer. Our platform brings together everything you need to serve your customers better in one easy-to-use place. ... Conversations – The communications with customers via email, chat, txt, and soon social channels.

Sample Customers

Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group

Glovo, Nuts.com, ThirdLove, The Farmer’s Dog, HopSkipDrive, PieSync, UNTUCKit, Priority Bicycles, SmugMug, Away, Paddle, Bulletproof, Anomalie, ring, Glossier., BIRKENSTOCK

Eptica WCS Suite vs Kustomer comparison

Eptica WCS Suite

Kustomer