Compare Eptica WCS Suite vs. Microsoft Dynamics CRM

Eptica WCS Suite is ranked 38th in CRM while Microsoft Dynamics CRM which is ranked 3rd in CRM with 1 review. Eptica WCS Suite is rated 0, while Microsoft Dynamics CRM is rated 8.0. On the other hand, the top reviewer of Microsoft Dynamics CRM writes "We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner". Eptica WCS Suite is most compared with , whereas Microsoft Dynamics CRM is most compared with SAP CRM, Siebel CRM and Pega CRM.
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We have to buy a separate license in order to implement the social listening feature.

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Ranking
38th
out of 54 in CRM
Views
323
Comparisons
54
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
3rd
out of 54 in CRM
Views
13,106
Comparisons
4,344
Reviews
1
Average Words per Review
677
Avg. Rating
8.0
Top Comparisons
Compared 12% of the time.
Compared 10% of the time.
Compared 8% of the time.
Also Known As
WCS SuiteDynamics CRM
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Eptica
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Microsoft
Overview
Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

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Learn more about Eptica WCS Suite
Learn more about Microsoft Dynamics CRM
Sample Customers
Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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