Eptica WCS Suite vs Oracle CX Sales comparison

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105 views|92 comparisons
Oracle Logo
1,532 views|1,052 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Eptica WCS Suite and Oracle CX Sales based on real PeerSpot user reviews.

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Featured Review
Use Eptica WCS Suite?
Manoj Kulkani
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The price is reasonable."
  • "It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
  • "The product is pricey."
  • More Oracle CX Sales Pricing and Cost Advice →

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    Top Answer:The lead and opportunity management features are valuable.
    Top Answer:Customers usually do not prefer the solution over Sales Cloud. Support is very poor.
    Ranking
    55th
    out of 167 in CRM
    Views
    105
    Comparisons
    92
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    15th
    out of 167 in CRM
    Views
    1,532
    Comparisons
    1,052
    Reviews
    6
    Average Words per Review
    441
    Rating
    6.7
    Comparisons
    Also Known As
    WCS Suite
    Oracle Sales Cloud
    Learn More
    Eptica
    Video Not Available
    Overview
    Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.

    Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

    The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing  territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and  adaptive intelligence • A customer data management system to ensure clean, consolidated and complete  customer information.  With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

    Sample Customers
    Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group
    Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company19%
    Manufacturing Company10%
    Government10%
    Financial Services Firm7%
    Company Size
    No Data Available
    REVIEWERS
    Midsize Enterprise20%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise19%
    Large Enterprise52%
    Buyer's Guide
    CRM
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Eptica WCS Suite is ranked 55th in CRM while Oracle CX Sales is ranked 15th in CRM with 10 reviews. Eptica WCS Suite is rated 0.0, while Oracle CX Sales is rated 7.4. On the other hand, the top reviewer of Oracle CX Sales writes "Can look at all projects under one account and is more process oriented". Eptica WCS Suite is most compared with , whereas Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service and SAP CRM.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.