Eptica WCS Suite vs Pega CRM comparison

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105 views|92 comparisons
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566 views|422 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Eptica WCS Suite and Pega CRM based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: March 2024).
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Featured Review
Quotes From Members
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Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."
  • More Pega CRM Pricing and Cost Advice →

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    Top Answer:Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child… more »
    Top Answer:Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.
    Top Answer:I use Pega CRM, customer service, Pega Constellation, the framework, like, the Pega underwriting for insurance and all. Pega CRM is used for multiple clients, primarily in customer service. When calls… more »
    Ranking
    55th
    out of 167 in CRM
    Views
    105
    Comparisons
    92
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    17th
    out of 167 in CRM
    Views
    566
    Comparisons
    422
    Reviews
    5
    Average Words per Review
    470
    Rating
    8.4
    Comparisons
    Also Known As
    WCS Suite
    Chordiant
    Learn More
    Eptica
    Video Not Available
    Pega
    Video Not Available
    Overview
    Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    Sample Customers
    Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company14%
    Real Estate/Law Firm7%
    Government6%
    Company Size
    No Data Available
    REVIEWERS
    Midsize Enterprise22%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    Buyer's Guide
    CRM
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Eptica WCS Suite is ranked 55th in CRM while Pega CRM is ranked 17th in CRM with 9 reviews. Eptica WCS Suite is rated 0.0, while Pega CRM is rated 8.2. On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". Eptica WCS Suite is most compared with , whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Genesys Cloud CX, Siebel CRM and Vlocity.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.