Compare EthicsPoint vs. xMatters IT Management

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"This is a subscription-based, SaaS solution.""Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features.""It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."

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Top Answer: It reduces the amount of oversight required, and consequently, the amount of time to assign and get a response on a ticket.
Top Answer: This is a subscription-based, SaaS solution. There were some additional costs during the implementation because it was well beyond their standard configuration.
Top Answer: The integration with other systems needs to be more flexible. The interface is a little bit rigid and can be improved. For example, it tends to operate on the attribute of a record. So, if a group has… more »
Ranking
Views
137
Comparisons
74
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
1,801
Comparisons
1,034
Reviews
3
Average Words per Review
614
Avg. Rating
8.3
Popular Comparisons
Compared 100% of the time.
Compared 24% of the time.
Compared 11% of the time.
Also Known As
NAVEX Global EthicsPoint, EthicsPoint Incident Management SoftwarexMatters
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NAVEX Global
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xMatters
Overview

EthicsPoint enables you to investigate E&C reports from across your organization – and from all reporting channels – in a centralized database. You can effectively take action and resolve specific incidents and view system-wide metrics to identify risk areas.

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process. www.xmatters.com
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Sample Customers
Con-Way FreightUS Bank, Tesco, Fujitsu, HubSpot, Conoco Philips, Walgreens, IHG, CA Technologies, Fiserv, Optus, Sky, Kellogg's, 3M
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company28%
Financial Services Firm16%
Manufacturing Company12%
Outsourcing Company9%
Company Size
No Data Available
REVIEWERS
Small Business25%
Large Enterprise75%
Find out what your peers are saying about Everbridge, PagerDuty, BigPanda and others in IT Alerting and Incident Management. Updated: October 2020.
442,986 professionals have used our research since 2012.
EthicsPoint is ranked 8th in IT Alerting and Incident Management while xMatters IT Management is ranked 4th in IT Alerting and Incident Management with 3 reviews. EthicsPoint is rated 0.0, while xMatters IT Management is rated 8.4. On the other hand, the top reviewer of xMatters IT Management writes "Automation improves support call efficiency and response time, but the interface needs improvement". EthicsPoint is most compared with ServiceNow, whereas xMatters IT Management is most compared with Everbridge IT Alerting, PagerDuty, OpsGenie, Send Word Now and ServiceNow.

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We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.