Most Helpful Review
Use IBM Tivoli NetCool OMNIbus? Share your opinion.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The rotation and replacement options save our managers a lot of time."
"The rules option has been helpful, as we can adjust the conditions in the template."
"Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes."
"It's a lot easier to create and manage schedules, especially in comparison to the on-call scheduling creation in ServiceNow. That has always been something of a bear to operate. We've found it's a lot simpler in Everbridge."
"The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors."
"The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list."
"With SaaS, we can implement in other regions without having to physically go to there."
"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."
"The monitoring is the solution's most valuable feature."
"The most valuable feature is the event management capability."
"Explanations are limited to 500 characters in description fields."
"With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create."
"They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal."
"The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"I would like them to add GPS going forward."
"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."
"The cost of the product is quite high. They should work to adjust their pricing models."
"The web portal and typical event controls are a little outdated."
Pricing and Cost Advice
"It saves us a lot of time."
"For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price."
"The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market."
"This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting."
"The pricing was under $25 a month per user. We had about 1,000 defined users."
"As far as I'm aware, there are no costs beyond the standard licensing fees."
"The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost."
"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."
"You have to have the right level of budget to afford this solution."
Questions from the Community
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Top Answer: The monitoring is the solution's most valuable feature.
Top Answer: The pricing is a bit high.
Top Answer: The cost of the product is quite high. They should work to adjust their pricing models.
out of 13 in IT Alerting and Incident Management
Average Words per Review
out of 20 in Event Monitoring
Average Words per Review
Compared 37% of the time.
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Compared 19% of the time.
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Also Known As
|Tivoli NetCool OMNIbus|
Everbridge IT Alerting provides an Enterprise closed-loop incident response automation solution . The solution integrates and automates communications, collaboration and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster recovery Ops for faster recovery and delivery. IT Alerting capabilities include group and calendar management, on-call scheduling, automated escalation, pinless conference bridges, ChatOps, response workflow automation, recording, analytics and reporting. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform. Learn why 3,500+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.
Need Integration with your ITOM, ITSM, SIEM tools?
Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.
|Tivoli Netcool OMNIbus provides near real-time service assurance for business infrastructure, applications, servers, network devices and protocols, Internet protocols, storage and security devices.|
Learn more about Everbridge IT Alerting
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