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Most Helpful Review
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Find out what your peers are saying about Everbridge, PagerDuty, BigPanda and others in IT Alerting and Incident Management. Updated: October 2020.
441,672 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The rotation and replacement options save our managers a lot of time.""The rules option has been helpful, as we can adjust the conditions in the template.""Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes.""It's a lot easier to create and manage schedules, especially in comparison to the on-call scheduling creation in ServiceNow. That has always been something of a bear to operate. We've found it's a lot simpler in Everbridge.""The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors.""The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list.""With SaaS, we can implement in other regions without having to physically go to there.""The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."

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"The monitoring is the solution's most valuable feature.""The most valuable feature is the event management capability."

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Cons
"Explanations are limited to 500 characters in description fields.""With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create.""They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal.""The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool.""There is some room to improve the initial-rollout functions which are a little bit painful.""The company would like to have super detailed analytics, as we integrate this with our security software.""I would like them to add GPS going forward.""The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."

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"The cost of the product is quite high. They should work to adjust their pricing models.""The web portal and typical event controls are a little outdated."

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Pricing and Cost Advice
"It saves us a lot of time.""For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price.""The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market.""This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting.""The pricing was under $25 a month per user. We had about 1,000 defined users.""As far as I'm aware, there are no costs beyond the standard licensing fees.""The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost.""The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."

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"You have to have the right level of budget to afford this solution."

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Top Answer: The monitoring is the solution's most valuable feature.
Top Answer: The cost of the product is quite high. They should work to adjust their pricing models.
Ranking
Views
7,389
Comparisons
2,579
Reviews
11
Average Words per Review
1,729
Avg. Rating
8.9
5th
out of 20 in Event Monitoring
Views
3,008
Comparisons
1,452
Reviews
2
Average Words per Review
348
Avg. Rating
9.5
Popular Comparisons
Compared 37% of the time.
Compared 12% of the time.
Compared 1% of the time.
Compared 9% of the time.
Also Known As
Tivoli NetCool OMNIbus
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Everbridge
IBM
Overview

Everbridge IT Alerting provides an Enterprise closed-loop incident response automation solution . The solution integrates and automates communications, collaboration and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster recovery Ops for faster recovery and delivery. IT Alerting capabilities include group and calendar management, on-call scheduling, automated escalation, pinless conference bridges, ChatOps, response workflow automation, recording, analytics and reporting. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform. Learn why 3,500+ enterprise customers trust Everbridge (NASDAQ (EVBG))  with their IT Response Automation Management and IT Alerting solutions; visit  ITAlerting.com  to learn more or request a demo.


Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Tivoli Netcool OMNIbus provides near real-time service assurance for business infrastructure, applications, servers, network devices and protocols, Internet protocols, storage and security devices.
Offer
Learn more about Everbridge IT Alerting
Learn more about IBM Tivoli NetCool OMNIbus
Sample Customers
Facebook,  Ericsson, Choice Hotels, Endurance International Group, Sierra Nevada, Alexion, Digital Realty, Solutionary, Navy Federal Credit Union, Oakwood Worldwide, EastWest Bank, IBM, Core Logic, Paypal Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini
Top Industries
REVIEWERS
Financial Services Firm36%
Pharma/Biotech Company14%
Hospitality Company7%
Agriculture7%
VISITORS READING REVIEWS
Computer Software Company29%
Real Estate/Law Firm8%
Outsourcing Company7%
Financial Services Firm7%
VISITORS READING REVIEWS
Computer Software Company52%
Comms Service Provider20%
Media Company5%
Retailer4%
Find out what your peers are saying about Everbridge, PagerDuty, BigPanda and others in IT Alerting and Incident Management. Updated: October 2020.
441,672 professionals have used our research since 2012.
Everbridge IT Alerting is ranked 1st in IT Alerting and Incident Management with 9 reviews while IBM Tivoli NetCool OMNIbus is ranked 5th in Event Monitoring with 2 reviews. Everbridge IT Alerting is rated 8.8, while IBM Tivoli NetCool OMNIbus is rated 9.6. The top reviewer of Everbridge IT Alerting writes "Integrates with Remedy OnDemand, eliminating the need for manual call-outs when incidents are logged". On the other hand, the top reviewer of IBM Tivoli NetCool OMNIbus writes "Good event management features and supports SNMP devices well". Everbridge IT Alerting is most compared with PagerDuty, Send Word Now, xMatters IT Management, ServiceNow and Datadog, whereas IBM Tivoli NetCool OMNIbus is most compared with IBM Tivoli NetCool Impact, ScienceLogic, BMC TrueSight Operations Management, SCOM and Operations Bridge.

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We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.