Compare Everbridge IT Alerting vs. PagerDuty

Everbridge IT Alerting is ranked 1st in IT Alerting and Incident Management with 16 reviews while PagerDuty is ranked 2nd in IT Alerting and Incident Management with 2 reviews. Everbridge IT Alerting is rated 9.0, while PagerDuty is rated 8.6. The top reviewer of Everbridge IT Alerting writes "Gets the right parties to the table at the right time - our mean time to restore has diminished, saving us money". On the other hand, the top reviewer of PagerDuty writes "Upgrades are straightforward; there are no major hassles". Everbridge IT Alerting is most compared with PagerDuty, Send Word Now and xMatters IT Management, whereas PagerDuty is most compared with ServiceNow, Everbridge IT Alerting and OpsGenie. See our Everbridge IT Alerting vs. PagerDuty report.
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Everbridge IT Alerting Logo
6,645 views|2,554 comparisons
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5,522 views|4,213 comparisons
Most Helpful Review
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Find out what your peers are saying about Everbridge IT Alerting vs. PagerDuty and other solutions. Updated: January 2020.
390,510 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster.It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly.You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it.You can program in rotations, shifts, and scenarios of different kinds and it allows you to page multiple people, or people in sequence, or a group of people simultaneously.With SaaS, we can implement in other regions without having to physically go to there.The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message.The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list.The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors.

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PagerDuty is very stable and very reliable.

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Cons
The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance.What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally.The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident.The company would like to have super detailed analytics, as we integrate this with our security software.I would like them to add GPS going forward.There is some room to improve the initial-rollout functions which are a little bit painful.The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool.With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create.

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Something that needs to be improved, is adding multilingual support.

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Pricing and Cost Advice
The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost.The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting.They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering.As far as I'm aware, there are no costs beyond the standard licensing fees.The pricing was under $25 a month per user. We had about 1,000 defined users.This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting.The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market.For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price.

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Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.

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Ranking
Views
6,645
Comparisons
2,554
Reviews
16
Average Words per Review
1,459
Avg. Rating
8.9
Views
5,522
Comparisons
4,213
Reviews
2
Average Words per Review
340
Avg. Rating
8.5
Top Comparisons
Compared 35% of the time.
Compared 25% of the time.
Compared 18% of the time.
Compared 16% of the time.
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Everbridge
PagerDuty
Overview

Everbridge IT Alerting provides an Enterprise closed-loop incident response automation solution . The solution integrates and automates communications, collaboration and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster recovery Ops for faster recovery and delivery. IT Alerting capabilities include group and calendar management, on-call scheduling, automated escalation, pinless conference bridges, ChatOps, response workflow automation, recording, analytics and reporting. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform. Learn why 3,500+ enterprise customers trust Everbridge (NASDAQ (EVBG))  with their IT Response Automation Management and IT Alerting solutions; visit  ITAlerting.com  to learn more or request a demo.


Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

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Sample Customers
Facebook, Ericsson, Choice Hotels, Endurance International Group, Sierra Nevada, Alexion, Digital Realty, Solutionary, Navy Federal Credit Union, Oakwood Worldwide, EastWest Bank, IBM, Core Logic, Paypal 40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Top Industries
REVIEWERS
Financial Services Firm38%
Pharma/Biotech Company23%
Hospitality Company8%
Energy/Utilities Company8%
VISITORS READING REVIEWS
Software R&D Company17%
Financial Services Firm10%
Insurance Company10%
Manufacturing Company9%
REVIEWERS
Financial Services Firm40%
Logistics Company10%
Comms Service Provider10%
Software R&D Company10%
VISITORS READING REVIEWS
Software R&D Company28%
Comms Service Provider15%
Media Company11%
Financial Services Firm11%
Find out what your peers are saying about Everbridge IT Alerting vs. PagerDuty and other solutions. Updated: January 2020.
390,510 professionals have used our research since 2012.
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.