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Everbridge IT Alerting Logo
7,389 views|2,579 comparisons
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6,127 views|4,757 comparisons
Most Helpful Review
Find out what your peers are saying about Everbridge IT Alerting vs. PagerDuty and other solutions. Updated: September 2020.
442,845 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The rotation and replacement options save our managers a lot of time.""The rules option has been helpful, as we can adjust the conditions in the template.""Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes.""It's a lot easier to create and manage schedules, especially in comparison to the on-call scheduling creation in ServiceNow. That has always been something of a bear to operate. We've found it's a lot simpler in Everbridge.""The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors.""The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list.""With SaaS, we can implement in other regions without having to physically go to there.""The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."

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"PagerDuty is very stable and very reliable.""A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.""The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.""It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."

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Cons
"Explanations are limited to 500 characters in description fields.""With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create.""They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal.""The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool.""There is some room to improve the initial-rollout functions which are a little bit painful.""The company would like to have super detailed analytics, as we integrate this with our security software.""I would like them to add GPS going forward.""The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."

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"Something that needs to be improved, is adding multilingual support.""There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process.""The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this.""Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."

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Pricing and Cost Advice
"It saves us a lot of time.""For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price.""The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market.""This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting.""The pricing was under $25 a month per user. We had about 1,000 defined users.""As far as I'm aware, there are no costs beyond the standard licensing fees.""The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost.""The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."

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"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.""The cost is quite high. But if you want to get a full-featured application and you have a big team...""If you add more people, then you have to pay more, which is always a thing with the SaaS solutions.""If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

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Top Answer: A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being… more »
Top Answer: There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the… more »
Top Answer: The most common use case is the result of alerts coming from a monitoring system, like New Relic or Nagios, alerts that we define as critical. They are alerts where we need someone to get on a bridge… more »
Ranking
Views
7,389
Comparisons
2,579
Reviews
11
Average Words per Review
1,729
Avg. Rating
8.9
Views
6,127
Comparisons
4,757
Reviews
3
Average Words per Review
1,167
Avg. Rating
8.3
Popular Comparisons
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Everbridge
PagerDuty
Overview

Everbridge IT Alerting provides an Enterprise closed-loop incident response automation solution . The solution integrates and automates communications, collaboration and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster recovery Ops for faster recovery and delivery. IT Alerting capabilities include group and calendar management, on-call scheduling, automated escalation, pinless conference bridges, ChatOps, response workflow automation, recording, analytics and reporting. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform. Learn why 3,500+ enterprise customers trust Everbridge (NASDAQ (EVBG))  with their IT Response Automation Management and IT Alerting solutions; visit  ITAlerting.com  to learn more or request a demo.


Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

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Sample Customers
Facebook,  Ericsson, Choice Hotels, Endurance International Group, Sierra Nevada, Alexion, Digital Realty, Solutionary, Navy Federal Credit Union, Oakwood Worldwide, EastWest Bank, IBM, Core Logic, Paypal 40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Top Industries
REVIEWERS
Financial Services Firm36%
Pharma/Biotech Company14%
Hospitality Company7%
Agriculture7%
VISITORS READING REVIEWS
Computer Software Company28%
Real Estate/Law Firm8%
Outsourcing Company7%
Financial Services Firm7%
REVIEWERS
Financial Services Firm36%
Comms Service Provider21%
Printing Company14%
Logistics Company7%
VISITORS READING REVIEWS
Computer Software Company41%
Comms Service Provider10%
Financial Services Firm8%
Media Company7%
Company Size
REVIEWERS
Small Business6%
Large Enterprise94%
REVIEWERS
Small Business27%
Midsize Enterprise36%
Large Enterprise36%
Find out what your peers are saying about Everbridge IT Alerting vs. PagerDuty and other solutions. Updated: September 2020.
442,845 professionals have used our research since 2012.
Everbridge IT Alerting is ranked 1st in IT Alerting and Incident Management with 9 reviews while PagerDuty is ranked 2nd in IT Alerting and Incident Management with 4 reviews. Everbridge IT Alerting is rated 8.8, while PagerDuty is rated 8.6. The top reviewer of Everbridge IT Alerting writes "Integrates with Remedy OnDemand, eliminating the need for manual call-outs when incidents are logged". On the other hand, the top reviewer of PagerDuty writes "Reduces white noise, which has reduced engineer fatigue". Everbridge IT Alerting is most compared with Send Word Now, xMatters IT Management, ServiceNow, OpsGenie and Splunk, whereas PagerDuty is most compared with ServiceNow, OpsGenie, Splunk, BigPanda and xMatters IT Management. See our Everbridge IT Alerting vs. PagerDuty report.

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