Most Helpful Review
Enables us to proactively resolve issues, resulting in significant time savings and minimal downtime
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The rotation and replacement options save our managers a lot of time."
"The rules option has been helpful, as we can adjust the conditions in the template."
"Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes."
"It's a lot easier to create and manage schedules, especially in comparison to the on-call scheduling creation in ServiceNow. That has always been something of a bear to operate. We've found it's a lot simpler in Everbridge."
"The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors."
"The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list."
"With SaaS, we can implement in other regions without having to physically go to there."
"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."
"One of the best features is the reports feature."
"You can monitor performance counters effortlessly."
"We can proactively fix historical issues, so we won't face those problems in future."
"The set up was very easy. We didn't have any problems with the setup. The deployment took less than an hour."
"This has helped us to monitor the availability of our routers, switches, servers, and virtual environments."
"It is very extensible with 'SWQL' and APIs to where we are beginning to integrate it with network automation."
"We had some interfaces where the SFP Ports were having some problems after a while. We found which of the SFP Ports was having the error and changed it, so the bandwidth become okay."
"The most valuable feature of this solution is the alerts."
"Explanations are limited to 500 characters in description fields."
"With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create."
"They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal."
"The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"I would like them to add GPS going forward."
"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."
"Consolidation of platforms would provide a smoother experience."
"It would be nice if SolarWinds could have a polling engine on the site that would collect the reporting and then manage everything itself."
"It is not that stable. As a Windows software, I have seen issues with SolarWinds. The performance is slow."
"The aesthetic widgets should be dynamic widgets, so the customization can be even more customizable."
"Application Performance Monitoring should be included in this solution."
"This solution would benefit from expanding on the capabilities within the API."
"We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak."
"It is difficult for stakeholders to translate technical requirements, which results in difficulties selecting a platform or implementing a solution."
Pricing and Cost Advice
"It saves us a lot of time."
"For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price."
"The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market."
"This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting."
"The pricing was under $25 a month per user. We had about 1,000 defined users."
"As far as I'm aware, there are no costs beyond the standard licensing fees."
"The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost."
"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."
"The pricing needs to be improved. It is too high. One full engine costs around $10 000, which is why we don't have high availability right now."
"The pricing is very expensive for SolarWinds. That's a huge disadvantage for it."
"We have a perpetual license for this solution, and my impression is that this solution is cheap."
"It is expensive."
"Some solutions are open source and free."
"I find that the pricing is acceptable."
"USD $15,000 annually for maintenance."
"It is not an expensive product."
Questions from the Community
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Top Answer: SolarWinds consists of several modules from NetFlow/IPFix to config management. Typically the NetFlow piece is used in comparison with NetScout nGenius/Infinistream ASI. NetScout Infinistream and… more »
Top Answer: Disclaimer: Following 2+ decades of working with big-vendor IT Ops Mgmt Software - including being technical consultant employed by a global ITOM vendor - I have formed a business focussed on Zabbix… more »
Top Answer: SolarWinds has recently introduced a change, or rather a payment option to pay on a monthly basis.
out of 13 in IT Alerting and Incident Management
Average Words per Review
out of 104 in Network Monitoring Software
Average Words per Review
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Also Known As
|Solarwinds Network Performance Monitor|
Everbridge IT Alerting provides an Enterprise closed-loop incident response automation solution . The solution integrates and automates communications, collaboration and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster recovery Ops for faster recovery and delivery. IT Alerting capabilities include group and calendar management, on-call scheduling, automated escalation, pinless conference bridges, ChatOps, response workflow automation, recording, analytics and reporting. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform. Learn why 3,500+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.
Need Integration with your ITOM, ITSM, SIEM tools?
Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.
Check the health and performance of your entire network for easier troubleshooting and faster results using SolarWinds Network Performance Monitor. NPM lets you quickly detect, diagnose, and resolve network performance problems and outages. Now with built-in deep packet inspection and analysis you can immediately determine the impact of network or application latency on user experience.
Learn more about Everbridge IT Alerting
Learn more about SolarWinds NPM
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Computer Software Company29%
Real Estate/Law Firm8%
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Comms Service Provider11%
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Computer Software Company31%
Comms Service Provider17%
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