Most Helpful Review
The search and query feature is very fast but due to the log size limit, we did not get the full benefit
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The rotation and replacement options save our managers a lot of time."
"The rules option has been helpful, as we can adjust the conditions in the template."
"Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes."
"It's a lot easier to create and manage schedules, especially in comparison to the on-call scheduling creation in ServiceNow. That has always been something of a bear to operate. We've found it's a lot simpler in Everbridge."
"The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors."
"The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list."
"With SaaS, we can implement in other regions without having to physically go to there."
"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."
"It has virtual visualization, and other products do not."
"This solution helps us increase our productivity."
"It is easy to use, and easy to implement."
"The client site login is pretty extensible and probably cost-effective."
"It is very stable. We have not had any problems."
"It has helped us look at modern technology, as well as penetrate our legacy systems, to see where the bottlenecks are."
"The product is adept at log mining."
"Explanations are limited to 500 characters in description fields."
"With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create."
"They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal."
"The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"I would like them to add GPS going forward."
"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."
"The Web Application Firewall will send you too much information because it's more dedicated to security than a normal firewall."
"We had an instance when Splunk failed and it took us a couple of days to recover."
"I would like to see ability to master management. In terms of clustering, how it manages clustering needs improvement."
"I would like some additional AI capabilities to provide additional information about things going wrong and things going well."
"If it could be made available as a service, this would be much better than as a product."
"We would like more integrations with other cloud products, not just AWS, e.g., Azure."
"There are new services which are coming up. If Splunk can catch up with the speed of Amazon, and with the integration, instead of us waiting for another year or so, that would be good."
"The integration with all our tool sets felt like we were reinventing the wheel, which was a pain point for us."
Pricing and Cost Advice
"It saves us a lot of time."
"For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price."
"The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market."
"This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting."
"The pricing was under $25 a month per user. We had about 1,000 defined users."
"As far as I'm aware, there are no costs beyond the standard licensing fees."
"The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost."
"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."
"I have no opinion on pricing."
"I assume that the pricing is reasonable, because if it was too costly, there are other alternatives."
"We have seen ROI and improvements as we have continued to use the product, but they are more reactive."
"Splunk is not free."
"It would be nice if the pricing were cheaper. However, we did purchase it."
"We have had a reduction in the time it takes to resolve issues and correlate what has failed."
"The pricing seems good relative to the other vendors that we have had here. However, they need to find ways to be more flexible with the licensing and be able to deal with situations where we start generating more logs. Maybe having some controls in the Splunk interface to turn it off, so we don't have to change anything in our application."
"Some of the insights that we have obtained as a part of using Splunk have greatly helped us in increasing our revenue in terms of selling our products."
Questions from the Community
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Top Answer: The two things are entirely different. Splunk is primarily a log collection, analysis, and visualization solution. It can collect metrics now as well. Its purpose is after the fact forensics (what… more »
Top Answer: First of all, we need to understand what those two softwares are; Splunk is a finished SIEM that is mainly used to analyze data, such as logs, net flows, etc. Splunk comes in different flavors, below… more »
out of 13 in IT Alerting and Incident Management
Average Words per Review
out of 45 in Security Information and Event Management (SIEM)
Average Words per Review
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Also Known As
|Splunk Enterprise Security|
Everbridge IT Alerting provides an Enterprise closed-loop incident response automation solution . The solution integrates and automates communications, collaboration and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster recovery Ops for faster recovery and delivery. IT Alerting capabilities include group and calendar management, on-call scheduling, automated escalation, pinless conference bridges, ChatOps, response workflow automation, recording, analytics and reporting. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform. Learn why 3,500+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.
Need Integration with your ITOM, ITSM, SIEM tools?
Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.
Splunk software has been around since 2006 and the company has since grown to become an industry leader. Splunk's vision is to make machine data accessible, usable and valuable to everybody. The company offers a wide range of products to turn machine data into valuable information by monitoring and analyzing all activities. This is known as Operational Intelligence and is the unique value proposition of Splunk.
Splunk is well-known for its Log Management capabilities and also for its Security Information and Event Management (SIEM) solutions.
Learn more about Everbridge IT Alerting
Learn more about Splunk
|Facebook, Ericsson, Choice Hotels, Endurance International Group, Sierra Nevada, Alexion, Digital Realty, Solutionary, Navy Federal Credit Union, Oakwood Worldwide, EastWest Bank, IBM, Core Logic, Paypal||Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.|
Financial Services Firm36%
Computer Software Company29%
Real Estate/Law Firm8%
Financial Services Firm7%
Financial Services Firm17%
Computer Software Company36%
Comms Service Provider14%
Financial Services Firm6%
See our list of .