Most Helpful Review
Researched xMatters IT Management but chose Everbridge IT Alerting: Stable, responsive and helpful technical support, and the support calendars save us a lot of time
Find out what your peers are saying about Everbridge IT Alerting vs. xMatters IT Management and other solutions. Updated: January 2021.
455,164 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list."
"With SaaS, we can implement in other regions without having to physically go to there."
"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."
"You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it."
"You can program in rotations, shifts, and scenarios of different kinds and it allows you to page multiple people, or people in sequence, or a group of people simultaneously."
"It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly."
"By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster."
"The most valuable feature is the support calendars."
"It reduces the amount of oversight required, and consequently, the amount of time to assign and get a response on a ticket."
"The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly."
"It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes."
"Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"I would like them to add GPS going forward."
"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."
"What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally."
"The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance."
"I would like to have a little bit more flexibility in the member portal."
"The data validation and verification need to be enhanced so that when data is changed, it reviews it in an automated manner and catches all of the anomalies."
"Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are criteria for setting up and targeting a group of people that meet specific criteria. The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process. The attributes that create the criteria for dynamic teams can only be altered via the Web UI. So, if you want to create a new dynamic team in a mature xMatters environment (one that is already populated with hundreds of users), and you want to add, say, 100 users to that dynamic team, you have to do it manually."
"If you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult."
"We would like to see the ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them."
Pricing and Cost Advice
"This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting."
"The pricing was under $25 a month per user. We had about 1,000 defined users."
"As far as I'm aware, there are no costs beyond the standard licensing fees."
"The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost."
"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."
"They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering."
"Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for."
"This is a subscription-based, SaaS solution."
"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."
"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."
Questions from the Community
Ask a question
Earn 20 points
Top Answer: It reduces the amount of oversight required, and consequently, the amount of time to assign and get a response on a ticket.
Top Answer: This is a subscription-based, SaaS solution. There were some additional costs during the implementation because it was well beyond their standard configuration.
Top Answer: The integration with other systems needs to be more flexible. The interface is a little bit rigid and can be improved. For example, it tends to operate on the attribute of a record. So, if a group has… more »
out of 14 in IT Alerting and Incident Management
Average Words per Review
out of 14 in IT Alerting and Incident Management
Average Words per Review
Compared 39% of the time.
Compared 15% of the time.
Compared 13% of the time.
Compared 5% of the time.
Compared 4% of the time.
Compared 26% of the time.
Compared 11% of the time.
Compared 9% of the time.
Compared 8% of the time.
Compared 6% of the time.
Also Known As
Everbridge IT Alerting provides an Enterprise closed-loop incident response automation solution . The solution integrates and automates communications, collaboration and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster recovery Ops for faster recovery and delivery. IT Alerting capabilities include group and calendar management, on-call scheduling, automated escalation, pinless conference bridges, ChatOps, response workflow automation, recording, analytics and reporting. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform. Learn why 3,500+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.
Need Integration with your ITOM, ITSM, SIEM tools?
Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.
|xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process. www.xmatters.com|
Learn more about Everbridge IT Alerting
Learn more about xMatters IT Management
|Facebook, Ericsson, Choice Hotels, Endurance International Group, Sierra Nevada, Alexion, Digital Realty, Solutionary, Navy Federal Credit Union, Oakwood Worldwide, EastWest Bank, IBM, Core Logic, Paypal||US Bank, Tesco, Fujitsu, HubSpot, Conoco Philips, Walgreens, IHG, CA Technologies, Fiserv, Optus, Sky, Kellogg's, 3M|
Financial Services Firm36%
Computer Software Company25%
Financial Services Firm8%
Real Estate/Law Firm7%
Comms Service Provider7%
Computer Software Company28%
Financial Services Firm17%
Comms Service Provider9%
Everbridge IT Alerting is ranked 1st in IT Alerting and Incident Management with 6 reviews while xMatters IT Management is ranked 4th in IT Alerting and Incident Management with 3 reviews. Everbridge IT Alerting is rated 8.8, while xMatters IT Management is rated 8.4. The top reviewer of Everbridge IT Alerting writes "Integrates with Remedy OnDemand, eliminating the need for manual call-outs when incidents are logged". On the other hand, the top reviewer of xMatters IT Management writes "Automation improves support call efficiency and response time, but the interface needs improvement". Everbridge IT Alerting is most compared with PagerDuty, Send Word Now, ServiceNow, OpsGenie and Splunk, whereas xMatters IT Management is most compared with PagerDuty, OpsGenie, ServiceNow, Send Word Now and VictorOps. See our Everbridge IT Alerting vs. xMatters IT Management report.
See our list of best IT Alerting and Incident Management vendors.
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.