Compare Evolve IP Unified Contact Center vs. Genesys PureConnect

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Ranking
Views
10
Comparisons
4
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
1,003
Comparisons
756
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 19% of the time.
Compared 14% of the time.
Compared 11% of the time.
Also Known As
Evolve Unified Contact CenterInteractive Intelligence Customer Interaction Center, CIC
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Evolve IP
Genesys
Overview

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Offer
Learn more about Evolve IP Unified Contact Center
Learn more about Genesys PureConnect
Sample Customers
BP Business Solutions, OgletreeAmericas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
No Data Available
VISITORS READING REVIEWS
Comms Service Provider29%
Computer Software Company29%
Insurance Company11%
Healthcare Company5%
Evolve IP Unified Contact Center is ranked 14th in Workforce Engagement Management while Genesys PureConnect is ranked 6th in Workforce Engagement Management. Evolve IP Unified Contact Center is rated 0.0, while Genesys PureConnect is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas Genesys PureConnect is most compared with 3CX, Digium Asterisk, Genesys Cloud, Kamailio SIP Server and Cisco Jabber.

See our list of best Workforce Engagement Management vendors.

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