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Evolve IP Unified Contact Center vs Genesys PureConnect comparison

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Buyer's Guide
Workforce Engagement Management
March 2024
Executive Summary

We performed a comparison between Evolve IP Unified Contact Center and Genesys PureConnect based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.
To learn more, read our detailed Workforce Engagement Management Report (Updated: March 2024).
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767,995 professionals have used our research since 2012.
Featured Review
Use Evolve IP Unified Contact Center?
Mohamed-Saber
Provides great functionality
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Questions from the Community
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What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ranking
28th
out of 33 in Workforce Engagement Management
Views
8
Comparisons
4
Reviews
0
Average Words per Review
0
Rating
N/A
3rd
out of 33 in Workforce Engagement Management
Views
968
Comparisons
860
Reviews
1
Average Words per Review
192
Rating
9.0
Comparisons
Also Known As
Evolve Unified Contact Center
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Evolve IP
Genesys
Overview

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers
BP Business Solutions, Ogletree
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company9%
Insurance Company7%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
Buyer's Guide
Workforce Engagement Management
March 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: March 2024.
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767,995 professionals have used our research since 2012.

Evolve IP Unified Contact Center is ranked 28th in Workforce Engagement Management while Genesys PureConnect is ranked 3rd in Workforce Engagement Management with 1 review. Evolve IP Unified Contact Center is rated 0.0, while Genesys PureConnect is rated 9.0. On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Evolve IP Unified Contact Center is most compared with , whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.