Compare Evolve IP Unified Contact Center vs. Jacada WorkSpace

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Evolve Unified Contact CenterWorkSpace
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Evolve IP
Jacada
Overview

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

With workspace.com you can create a traceability matrix with the touch of a button, quickly verify the fulfillment of requirements, catalog stakeholder feedback, publish documentation, convert requirements to test cases, manage change requests and much more. Workspace.com is available online and on-premise. A free version is available. Signup today.
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Sample Customers
BP Business Solutions, OgletreeTelefonica, Kabel Deutschland, Lillian Vernon

Evolve IP Unified Contact Center is ranked 14th in Workforce Engagement Management while Jacada WorkSpace is ranked 8th in Workforce Engagement Management. Evolve IP Unified Contact Center is rated 0.0, while Jacada WorkSpace is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas Jacada WorkSpace is most compared with .

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