Compare Evolve IP Unified Contact Center vs. NICE Workforce Optimization

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Also Known As
Evolve Unified Contact CenterNICE SmartCenter, SmartCenter
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Evolve IP
NICE
Overview

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
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Sample Customers
BP Business Solutions, OgletreeHarte-Hanks Inc.
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider12%
Media Company10%
Insurance Company10%
Evolve IP Unified Contact Center is ranked 14th in Workforce Engagement Management while NICE Workforce Optimization is ranked 5th in Workforce Engagement Management. Evolve IP Unified Contact Center is rated 0.0, while NICE Workforce Optimization is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Aspect Workforce Optimization, Calabrio WFM, Calabrio Workforce Management, Genesys Cloud and NICE Sales Performance Management.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.