Compare Evolve IP Unified Contact Center vs. OpenText Qfiniti

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Ranking
14th
out of 16 in Workforce Engagement Management
Views
15
Comparisons
5
Reviews
0
Average Words per Review
0
Rating
N/A
10th
out of 16 in Workforce Engagement Management
Views
43
Comparisons
28
Reviews
0
Average Words per Review
0
Rating
N/A
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Also Known As
Evolve Unified Contact Center
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Evolve IP
OpenText
Overview

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

OpenText Qfiniti is a unified, centrally managed suite of call center software and workforce optimization solutions for multichannel interaction analysis, with real-time agent support and call center performance management capabilities.

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Sample Customers
BP Business Solutions, OgletreeAsurion, HSN, Transcom, SAP

Evolve IP Unified Contact Center is ranked 14th in Workforce Engagement Management while OpenText Qfiniti is ranked 10th in Workforce Engagement Management. Evolve IP Unified Contact Center is rated 0.0, while OpenText Qfiniti is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas OpenText Qfiniti is most compared with Verint Workforce Engagement Cloud.

See our list of best Workforce Engagement Management vendors.

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