Compare Evolve IP Unified Contact Center vs. TalkDesk

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Also Known As
Evolve Unified Contact Center
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Evolve IP
TalkDesk
Overview

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

TalkDesk is a Cloud Contact Center Platform that can be Integrated with internal systems to identify your existing customers when they call in and increase agent efficiency. It define exactly how it interacts with the system through the creation of custom objects and leverage Talkdesk's automations framework to configure rules that push call data into the application. It help customers help themselves by implementing a transactional IVR for self-service support. TalkDesk elevates the use of call data by incorporating it into any reporting system, revealing a valuable trends in company's performance by correlating Talkdesk data with data from other systems. And it can be embeded into mobile application to provide users with the ability to request a callback when an agent becomes available.
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Sample Customers
BP Business Solutions, OgletreeAnki, Beautylish, Chic by Choice, Uniplaces, Box, Dropbox, Caviar, Prezi, Edmunds, Vaniday, Wahoo Fitness, Surveypal, Whistle, ZipRecruiter

Evolve IP Unified Contact Center is ranked 14th in Contact Center as a Service (CCaaS) while TalkDesk is ranked 7th in Contact Center as a Service (CCaaS). Evolve IP Unified Contact Center is rated 0.0, while TalkDesk is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas TalkDesk is most compared with Freshdesk.

See our list of best Contact Center as a Service (CCaaS) vendors.

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