Compare Evolve IP Unified Contact Center vs. TTEC Humanify

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5
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Views
87
Comparisons
46
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0
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0
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Popular Comparisons
Compared 59% of the time.
Compared 41% of the time.
Also Known As
Evolve Unified Contact Center
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Evolve IP
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Overview

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

Humanify Portal provides easy access to your contact center administrative and management tools from a single interface so you can optimize your ability to transform the customer experience outcome. It is an exclusive application to TTEC’s Humanify Enterprise contact center solution that increases the flexibility of the Cisco platform for cloud and premises deployments. This customizable, user-friendly interface allows for the administration of contact center interactions, employees and productivity at your fingertips, enabling real-time control over customer experience outcomes. You can also increase the agility of managing your contact center operations with Humanify Portal Mobile, a 100% web-based application for on-the-move access.

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Learn more about Evolve IP Unified Contact Center
Learn more about TTEC Humanify
Sample Customers
BP Business Solutions, OgletreeAmazon, BMW, Facebook, Banana Republic,FEMA

Evolve IP Unified Contact Center is ranked 14th in Contact Center as a Service (CCaaS) while TTEC Humanify is ranked 9th in Contact Center as a Service (CCaaS). Evolve IP Unified Contact Center is rated 0.0, while TTEC Humanify is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas TTEC Humanify is most compared with Bright Pattern and Genesys Cloud.

See our list of best Contact Center as a Service (CCaaS) vendors.

We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.