Compare Evolve IP Unified Contact Center vs. Vonage Contact Center

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Also Known As
Evolve Unified Contact CenterNewVoiceMedia
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Evolve IP
Vonage
Overview

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
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Sample Customers
BP Business Solutions, OgletreeFCR Media

Evolve IP Unified Contact Center is ranked 14th in Contact Center as a Service (CCaaS) while Vonage Contact Center is ranked 13th in Contact Center as a Service (CCaaS). Evolve IP Unified Contact Center is rated 0.0, while Vonage Contact Center is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas Vonage Contact Center is most compared with .

See our list of best Contact Center as a Service (CCaaS) vendors.

We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.