We performed a comparison between Exabeam Fusion SIEM and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The dashboard that allows me to view all the incidents is the most valuable feature."
"The features that stand out are the detection engine and its integration with multiple data sources."
"Mainly, this is a cloud-native product. So, there are zero concerns about managing the whole infrastructure on-premises."
"The Identity Behavior tab furnishes us with the entire history linked to each IP or domain that has either accessed or attempted to access our system."
"The analytic rule is the most valuable feature."
"We are able to deploy within half an hour and we only require one person to complete the implementation."
"I like the ability to run custom KQL queries. I don't know if that feature is specific to Sentinel. As far as I know, they are using technology built into Azure's Log Analytics app. Sentinel integrates with that, and we use this functionality heavily."
"The machine learning and artificial intelligence on offer are great."
"Timeline based analysis; good platform support"
"The advanced analytics has a really great overview of user behavior."
"Exabeam Fusion SIEM has a good performance and more advantages than traditional solutions."
"The way it can connect with AWS is very useful, and the integrations are pretty good."
"The solution's initial setup process is easy."
"It's a very user-friendly product and it's a very comprehensive technology."
"The user interface and the timelines they use are the most valuable features. The price model is very simple so that one can understand it easily and there are no surprises within it."
"The setup is not difficult. It was easy."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"Reduces time to closure and closure metrics for vulnerabilities."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"My favorite feature is the application vulnerability scanner."
"It's stable."
"The solution is stable."
"The ease of use is great."
"They need to work with other security vendors. For example, we replaced our email gateway with Symantec, but we couldn't collect these logs with Azure Sentinel. Instead of collecting these logs with Azure Sentinel, we are collecting them on Qradar. We couldn't do it with Sentinel, which is a problem for us."
"We do have in-built or out-of-the-box metrics that are shown on the dashboard, but it doesn't give the kind of metrics that we need from our environment whereby we need to check the meantime to detect and meantime to resolve an incident. I have to do it manually. I have to pull all the logs or all the alerts that are fed into Sentinel over a certain period. We do this on a monthly basis, so I go into Microsoft Sentinel and pull all the alerts or incidents we closed over a period of thirty days."
"We've seen delays in getting the logs from third-party solutions and sometimes Microsoft products as well. It would be helpful if Microsoft created a list of the delays. That would make things more transparent for customers."
"The playbook is a bit difficult and could be improved."
"One key area that can be improved is by building a strong integration with our XDR platform."
"There is some relatively advanced knowledge that you have to have to properly leverage Sentinel's full capabilities. I'm thinking about things like the creation of workbooks, how you do threat-hunting, and the kinds of notifications you're getting... It takes time for people to ramp up on that and develop a familiarity or expertise with it."
"While I appreciate the UI itself and the vast amount of information available on the platform, I'm finding the overall user experience to be frustrating due to frequent disconnections and the requirement to repeatedly re-authenticate."
"The playbook development environment is not as rich as it should be. There are multiple occasions when we face problems while creating the playbook."
"The organzation is rigid and not flexible in the way they operate"
"We still have questions surrounding hardware deployment."
"They need to focus on more of the MITRE ATT&CK Framework and coverage. They claim they cover about 70 to 80%. I'm not sure if it's really quite that much, however."
"The only problem is that the UI is not very impressive."
"We had a large volume right from the beginning and they weren't quite prepared for that. That's something that they should think about when it comes to customers that have a large volume to start off with."
"Adding to the number of certifications that they have, for example, ISO 27001, would be helpful."
"They should provide detailed information about detecting phishing emails."
"I believe if it were more flexible it would be a better product."
"It doesn't interact with things very well."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"There is room for improvement in terms of developer support and documentation."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
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Exabeam Fusion SIEM is ranked 12th in Security Orchestration Automation and Response (SOAR) with 10 reviews while ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 14 reviews. Exabeam Fusion SIEM is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of Exabeam Fusion SIEM writes "Enables centralized log collection on a single platform". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Exabeam Fusion SIEM is most compared with IBM Security QRadar, Palo Alto Networks Cortex XSOAR, Splunk Enterprise Security, Splunk User Behavior Analytics and Gurucul UEBA, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Fortinet FortiSOAR and NetWitness XDR. See our Exabeam Fusion SIEM vs. ServiceNow Security Operations report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
