Most Helpful Review
Find out what your peers are saying about ExtraHop Performance Platform vs. NETSCOUT nGeniusONE and other solutions. Updated: January 2020.
396,515 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything.
The fact that I can use custom MIB files to customize my sensors for the things that are not there as a default is a good feature.
The most valuable feature is the ability to span multiple technologies and multiple vendors.
We can see trends for a lot of different things, such as hard drive space and bandwidth usage. We can see and plan for the future by knowing, "We're sort of at 75% capacity now. In three months time, we know we're going to be up to 90%,so we need to plan ahead for it, getting upgrades booked in place." Since things like this take time and effort, it's handy to see trends into the future of where our company is going.
The solution provides us with needed feedback on our IT infrastructure. It gives us really good quality of service when it comes to monitoring of available space and available resources. It allows us to preempt issues before they become a problem for the business.
It is easy to use and intuitive, which is really important. It does what it says on the box by giving you a visual of the state of what is going on at any one time.
It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up.
We use the remote probes a lot for our branch offices. Instead of deploying the full instance of PRTG, we'll put a remote probe out there. This simplifies the whole deployment for us.
There are many valuable features in this product, but probably the biggest is the customization capability it has.
The most valuable feature is the way it handles data, from Layer 2 up to Layer 7. We can see everything that happens in the network.
It is the ability to collect data and analyze it, especially key performance indicators. This is before a customer would call to the service center to complain that they have had bad coverage or a dropped call.
With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people.
Network faults are easily and quickly identified through dashboards and drill down.
It has versatility to correlate different traffic types and performance management statistics.
The most valuable feature is visibility.
The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet.
We build application dashboards and performance indexes for locations.
The solution helps us get to root cause quickly by using the Media Monitor to help identify QoS mismatches for voice calls on the network.
With custom sensors, there is a lot of work which needs to be done in the background, just for it to be tailor-made for the specific thing that we are actually monitoring. We take a lot of time with the custom sensors. I would like to see the customer sensor be more robust and a bit more varied.
I have an issue with DFS, distributed file services... there isn't one by default. Taking into account the difference between DFS and DFSR as well would be great.
The dashboarding definitely needs improvement.
The only sort of limitation is the actual probes. So, if you don't have enough probes on there, you can over flip them and cause the WMI sensors and SNMP sensors to sort of overload. Sometimes, they might timeout for a minute, but they do come back.
The desktop app is the one area where it do with some improvement. From a user's perspective, I would like to be able to get more out of the desktop app as opposed to where we are now with it.
While the desktop app is good, they could slightly improve it. We would like it to be a single pane of glass. At the moment, you can only see certain portions of information. You have to scroll through to make it more granular. We want them to develop the desktop app to be more user-friendly.
Once you start going above 5000 sensors, things do start to get a bit shaky. There are some best practice out there that you will need to adopt and be aware of.
We would like more cloud native sensors for AWS, Azure, Google Cloud, etc. A lot of businesses are moving in that direction, so having something where we can pull performance stats out of these cloud services would be great for us.
This solution would be improved if it had the ability to retain data longer.
They have a new solution, ExtraHop Reveal(x), and I think it needs improvement.
While it is good, the single pane of glass view is too high level. It is better for management or someone doing sanity checks. A lot of times, I need to go deeper into the additional screens to get what I want out of it.
I would like more in-depth convergence between all the applications, especially when I look for information through a data mine.
The current solution is not easy to scale, because it is an appliance-based solution. So, you have to swap everything out.
We would like more encryption of customer data, because we have a very security conscious company. We have a lot of regulation coming in which requires us to make customer data private.
We would like better end-to-end data flows. This is something that my users always complain about, as they don't know what the data flows are on the network. We would like to know every point along the line.
Some help screens would be nice, especially if we bring on new operators. It would be great to see if they have more helpful tips available.
The dependency mapping is good, but I am hopeful that they will build some type of partnership and relationship with ServiceNow. I want to see NETSCOUT partner with ServiceNow so they can leverage Service Now Discovery and Service Mapping to automate the build of the service dependency mappings inside of nGeniusONE.
We see it overload once in a while. It doesn't have built-in protection. Therefore, once it gets too much data, it tends to crash. Then, we have to recover it.
Pricing and Cost Advice
We used a product called SolarWinds in the past, and its cost was high. Whereas, PRTG came in at a third of SolarWind's cost.
Cost was a factor when selecting this solution, but it just did everything we wanted it to do.
Our licensing costs are 10,000 euros over three years.
At the moment I'm only using 500 sensors. I pay yearly, so it's a cost that's easily swallowed.
We have an unlimited perpetual license, so we just pay support costs and it can scale throughout the organization.
We looked at PRTG and SolarWinds. From a cost side perspective, compared to PRTG, and from what you get back from it, PRTG was sort of a hands down the winner.
While I am not the person who deals with pricing, I would say that we pay around 1000 pounds a year.
It is about £4,500 for the first year, then about another 15 to 20 percent annually after that. So, we are looking at about £1000 running costs a year. When you think about how much an outage costs per minute, it's negligible.
The pricing is higher than other solutions, but with such good features, I think it's worth it.
It is very expensive, but it's well worth the money.
The scalability becomes very expensive quickly.
The license becomes cost prohibitive very quickly.
It is a little overall pricey and expensive, but you get what you pay for.
It can be expensive, but if you have a good configuration, based on what you are looking for, it's okay, it's manageable.
The biggest problem we have with this product is the expense.
Cost is probably the biggest drawback. Compared to some of the newer vendors that have popped up in the space, it's definitely more on the expensive side... [But] it's been able to keep its value, even in the face of the cheaper competition.
Their pricing is very competitive with other solutions... But what I like about NETSCOUT's licensing is that it's shared across all their platforms. They don't create a new licensing scheme for every one of their products. So for nGeniusONE, you buy a certain license level, and it works on all of their products.
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Also Known As
|PRTG||NETSCOUT nGenius, nGeniusONE|
|Paessler AG||ExtraHop Networks||NETSCOUT|
|PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.|
The ExtraHop Application Performance Management Solution Delivers Unified Visibility Across the IT Environment w/ Proactive Alerts & Accelerated Troubleshooting
|The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.|
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Proactively manage your network traffic
Find out how nGeniusONE can help you to gain greater visibility into your network and keep things running as they should. Contact NETSCOUT to get more information.
|Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank||Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System||Cerner Corporation|
Comms Service Provider13%
Financial Services Firm13%
Software R&D Company35%
Comms Service Provider15%
Software R&D Company28%
Comms Service Provider15%
K 12 Educational Company Or School7%
Comms Service Provider41%
Financial Services Firm18%
Software R&D Company27%
Comms Service Provider19%
Financial Services Firm7%
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