Compare Genesys Cloud vs. ezLaborManager

ezLaborManager is ranked 16th in Workforce Engagement Management while Genesys Cloud is ranked 1st in Workforce Engagement Management. ezLaborManager is rated 0, while Genesys Cloud is rated 0. On the other hand, ezLaborManager is most compared with , whereas Genesys Cloud is most compared with Cisco Contact Center Enterprise, Avaya IX Contact Center and Aspect Workforce Optimization.
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4,060 views|3,656 comparisons
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Also Known As
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
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ADP
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Genesys
Overview

Automatic Data Processing, Inc. (ADP®) is one of the largest providers of business outsourcing solutions to employers and vehicle dealerships around the world. We bring 60 years of unrivaled industry experience to the marketplace.
We serve over 585,000 organizations in over 50 countries, including more than 400,000 small business clients and nearly 27,000 vehicle dealerships. Over 80 percent of the FORTUNE 500 companies and over 90 percent of the FORTUNE 100 use at least one of ADP’s services.

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
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Sample Customers
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Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
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VISITORS READING REVIEWS
Software R&D Company40%
Comms Service Provider18%
Media Company10%
Insurance Company5%
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