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Genesys PureConnect vs ezLaborManager comparison

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ezLaborManager

18 views|8 comparisons
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Genesys PureConnect

Read 1 Genesys PureConnect review
968 views|860 comparisons
100% willing to recommend
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Buyer's Guide
Workforce Engagement Management
March 2024
Executive Summary

We performed a comparison between ezLaborManager and Genesys PureConnect based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.
To learn more, read our detailed Workforce Engagement Management Report (Updated: March 2024).
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768,415 professionals have used our research since 2012.
Featured Review
Use ezLaborManager?
Mohamed-Saber
Provides great functionality
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What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ranking
24th
out of 33 in Workforce Engagement Management
Views
18
Comparisons
8
Reviews
0
Average Words per Review
0
Rating
N/A
3rd
out of 33 in Workforce Engagement Management
Views
968
Comparisons
860
Reviews
1
Average Words per Review
192
Rating
9.0
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Learn More
ADP
Genesys
Overview

Automatic Data Processing, Inc. (ADP®) is one of the largest providers of business outsourcing solutions to employers and vehicle dealerships around the world. We bring 60 years of unrivaled industry experience to the marketplace.
We serve over 585,000 organizations in over 50 countries, including more than 400,000 small business clients and nearly 27,000 vehicle dealerships. Over 80 percent of the FORTUNE 500 companies and over 90 percent of the FORTUNE 100 use at least one of ADP’s services.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers
Information Not Available
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company8%
Insurance Company7%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
Buyer's Guide
Workforce Engagement Management
March 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: March 2024.
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768,415 professionals have used our research since 2012.

ezLaborManager is ranked 24th in Workforce Engagement Management while Genesys PureConnect is ranked 3rd in Workforce Engagement Management with 1 review. ezLaborManager is rated 0.0, while Genesys PureConnect is rated 9.0. On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". ezLaborManager is most compared with , whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.