Compare NICE Workforce Optimization vs. ezLaborManager

ezLaborManager is ranked 16th in Workforce Engagement Management while NICE Workforce Optimization is ranked 6th in Workforce Engagement Management. ezLaborManager is rated 0, while NICE Workforce Optimization is rated 0. On the other hand, ezLaborManager is most compared with , whereas NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Aspect Workforce Optimization and Calabrio WFM, Calabrio Workforce Management.
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Also Known As
NICE SmartCenter, SmartCenter
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ADP
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NICE
Overview

Automatic Data Processing, Inc. (ADP®) is one of the largest providers of business outsourcing solutions to employers and vehicle dealerships around the world. We bring 60 years of unrivaled industry experience to the marketplace.
We serve over 585,000 organizations in over 50 countries, including more than 400,000 small business clients and nearly 27,000 vehicle dealerships. Over 80 percent of the FORTUNE 500 companies and over 90 percent of the FORTUNE 100 use at least one of ADP’s services.

NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
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Harte-Hanks Inc.
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