Almaamoon ChwakTechnical Engineer at marafaa
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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CONTROL relies on the proven functionalities of OTRS and was specially developed to operate as an ISMS that complies with ISO/IEC 27001 specifications. This product offers you a complete, ready-to-use solution to implement an ISMS.
An ISMS is known to be a very complex system. CONTROL powered by OTRS provides structure to its processes. In this way, recurring processes can be fully automated and documented. Also, security-relevant information can be stored in an audit-proof manner. An optimally documented and structured ISMS simplifies your work and that of your certifier. CERT and BSI messages can be easily integrated into the processes, making them easy to understand. Between all of these, using a structured ISMS offers a time savings between 30-40%.
F5 BIG-IQ is ranked 9th in Process Automation with 6 reviews while OTRS Control is ranked 33rd in Process Automation. F5 BIG-IQ is rated 7.8, while OTRS Control is rated 0.0. The top reviewer of F5 BIG-IQ writes "Easy to manage, saves time and offers good technical support". On the other hand, F5 BIG-IQ is most compared with ServiceNow Orchestration, whereas OTRS Control is most compared with .
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