Compare FireEye Helix vs. ServiceNow Security Operations

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Read 5 Devo reviews.
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2,593 views|1,834 comparisons
Most Helpful Review
Use FireEye Helix? Share your opinion.
Find out what your peers are saying about Splunk, IBM, Securonix Solutions and others in Security Information and Event Management (SIEM). Updated: December 2020.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Being able to build and modify dashboards on the fly with Activeboards streamlines my analyst time because my analysts aren't doing it across spreadsheets or five different tools to try to build a timeline out themselves. They can just ingest it all, build a timeline out across all the logging, and all the different information sources in one dashboard. So, it's a huge time saver. It also has the accuracy of being able to look at all those data sources in one view. The log analysis, which would take 40 hours, we can probably get through it in about five to eight hours using Devo.""The user interface is really modern. As an end-user, there are a lot of possibilities to tailor the platform to your needs, and that can be done without needing much support from Devo. It's really flexible and modular. The UI is very clean.""One of the biggest features of the UI is that you see the actual code of what you're doing in the graphical user interface, in a little window on the side. Whatever you're doing, you see the code, what's happening. And you can really quickly switch between using the GUI and using the code. That's really useful.""Even if it's a relatively technical tool or platform, it's very intuitive and graphical. It's very appealing in terms of the user interface. The UI has a graphically interface with the raw data in a table. The table can be as big as you want it, depending on your use case. You can easily get a report combining your data, along with calculations and graphical dashboards. You don't need a lot of training, because the UI is relatively very intuitive.""The ability to have high performance, high-speed search capability is incredibly important for us. When it comes to doing security analysis, you don't want to be doing is sitting around waiting to get data back while an attacker is sitting on a network, actively attacking it. You need to be able to answer questions quickly. If I see an indicator of attack, I need to be able to rapidly pivot and find data, then analyze it and find more data to answer more questions. You need to be able to do that quickly. If I'm sitting around just waiting to get my first response, then it ends up moving too slow to keep up with the attacker. Devo's speed and performance allows us to query in real-time and keep up with what is actually happening on the network, then respond effectively to events.""The real-time analytics of security-related data are super. There are a lot of data feeds going into it and it's very quick at pulling up and correlating the data and showing you what's going on in your infrastructure. It's fast. The way that their architecture and technology works, they've really focused on the speed of query results and making sure that we can do what we need to do quickly. Devo is pulling back information in a fast fashion, based on real-time events."

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"The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA.""The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."

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"The solution is available over the cloud and is easy to manage.""My favorite feature is the application vulnerability scanner."

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Cons
"Their documentation could be better. They are growing quickly and need to have someone focused on tech writing to ensure that all the different updates, how to use them, and all the new features and functionality are properly documented.""The Activeboards feature is not as mature regarding the look and feel. Its functionality is mature, but the look and feel is not there. For example, if you have some data sets and are trying to get some graphics, you cannot change anything. There's just one format for the graphics. You cannot change the size of the font, the font itself, etc.""There's always room to reduce the learning curve over how to deal with events and machine data. They could make the machine data simpler.""There is room for improvement in the ability to parse different log types. The breadth of overall log parsers that exists right now is an area that they could improve. Natively, there's more that could be done by Devo then what it can and can't understand from a parsing perspective.""Devo has a lot of cloud connectors, but they need to do a little bit of work there. They've got good integrations with the public cloud, but there are a lot of cloud SaaS systems that they still need to work with on integrations, such as Salesforce and other SaaS providers where we need to get access logs."

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"We have certain challenges with integrating the SOAR platform with multiple vendors.""The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."

More FireEye Helix Cons »

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.""The threat intelligence module needs a better dashboard.""They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

More ServiceNow Security Operations Cons »

Pricing and Cost Advice
"It's a per gigabyte cost for ingestion of data. For every gigabyte that you ingest, it's whatever you negotiated your price for. Compared to other contracts that we've had for cloud providers, it's significantly less.""I'm not involved in the financial aspect, but I think the licensing costs are similar to other solutions. If all the solutions have a similar cost, Devo provides more for the money.""We have an OEM agreement with Devo. It is very similar to the standard licensing agreement because we are charged in the same way as any other customer, e.g., we use the backroom.""We have seen ROI. We have seen cost savings in maintenance, upkeep, and support."

More Devo Pricing and Cost Advice »

Information Not Available
"This product is a good value for the money."

More ServiceNow Security Operations Pricing and Cost Advice »

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Questions from the Community
Top Answer: Even if it's a relatively technical tool or platform, it's very intuitive and graphical. It's very appealing in terms of… more »
Top Answer: We have an OEM agreement with Devo. It is very similar to the standard licensing agreement because we are charged in the… more »
Top Answer: There's always room to reduce the learning curve over how to deal with events and machine data. They could make the… more »
Top Answer: The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both… more »
Top Answer: If a customer uses FireEye cloud-based network security solution, Helix is free for them no matter how many logs or EPS… more »
Top Answer: Helix will do well after the pandemic because everybody will be looking for a cloud solution and it is cloud-native… more »
Top Answer: The solution is available over the cloud and is easy to manage.
Top Answer: The pricing in the industry is competitive. There are multiple vendors with the same enterprise-level solutions… more »
Top Answer: The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive… more »
Popular Comparisons
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Also Known As
LogtrustFireEye Threat Analytics
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FireEye
ServiceNow
Overview

Devo, the cloud-native logging and security analytics company, empowers security and operations teams to maximize the value of all their data. Only the Devo platform delivers the powerful combination of real-time visibility, high-performance analytics, scalability, multitenancy, and low TCO crucial for monitoring and securing business operations as enterprises accelerate their shift to the cloud.

FireEye Helix is a cloud-hosted security operations platform that allows organizations to take control of any incident from alert to fix. Available with any FireEye solution, FireEye Helix integrates your security tools and augments them with next-generation SIEM, orchestration and threat intelligence capabilities to capture the untapped potential of security investments. Designed by security experts, for security experts, it empowers security teams to efficiently conduct primary functions, such as alert management, search, analysis, investigations and reporting.

ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.

Offer
See Devo in Action

See how Devo allows you to free yourself from data management, and make machine data and insights accessible.

Learn more about FireEye Helix
Learn more about ServiceNow Security Operations
Sample Customers
United States Air Force, Rubrik, Critical Start, NHL, Panda Security, Telefonica, CaixaBank, OpenTextPolice Bank, Verisk Analytics, Teck ResourcesDXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Top Industries
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider24%
Financial Services Firm6%
Government5%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider22%
Media Company8%
K 12 Educational Company Or School6%
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider17%
Media Company6%
Energy/Utilities Company6%
Company Size
VISITORS READING REVIEWS
Small Business39%
Midsize Enterprise17%
Large Enterprise44%
No Data Available
No Data Available
Find out what your peers are saying about Splunk, IBM, Securonix Solutions and others in Security Information and Event Management (SIEM). Updated: December 2020.
448,542 professionals have used our research since 2012.

FireEye Helix is ranked 17th in Security Information and Event Management (SIEM) with 2 reviews while ServiceNow Security Operations is ranked 6th in Security Orchestration Automation and Response (SOAR) with 3 reviews. FireEye Helix is rated 9.0, while ServiceNow Security Operations is rated 9.0. The top reviewer of FireEye Helix writes "We can have an API connection with any cloud, the integration is very easy". On the other hand, the top reviewer of ServiceNow Security Operations writes "SN SecOps offers a great set of features to better ingest information from Detection, SIEM, Vulnerability, and Threat Intelligent apps to better manage SecOps and ITSM". FireEye Helix is most compared with Splunk, Secureworks Red Cloak Threat Detection and Response, IBM QRadar, Splunk Phantom and Rapid7 InsightIDR, whereas ServiceNow Security Operations is most compared with Palo Alto Network Cortex XSOAR, Splunk Phantom, IBM Resilient, Proofpoint Threat Response and Exabeam.

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We monitor all Security Information and Event Management (SIEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.