Compare Five9 vs. Genesys

Five9 is ranked 1st in Contact Center Platforms with 2 reviews while Genesys is ranked 2nd in Contact Center Platforms. Five9 is rated 8.6, while Genesys is rated 0. The top reviewer of Five9 writes "We have moved to the email service provided by Five9, and are able to handle interactions much better". On the other hand, Five9 is most compared with Cisco Contact Center Enterprise, Genesys and Genesys PureConnect, whereas Genesys is most compared with Cisco Contact Center Enterprise, Avaya Aura and Aspect.
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1,289 views|856 comparisons
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4,036 views|3,671 comparisons
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Ranking
1st
Views
1,289
Comparisons
856
Reviews
2
Average Words per Review
352
Avg. Rating
8.5
2nd
Views
4,036
Comparisons
3,671
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 15% of the time.
Compared 14% of the time.
Compared 15% of the time.
Compared 12% of the time.
Also Known As
Genesys Customer Interaction Management Platform
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Five9
Genesys
Overview

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
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Sample Customers
SiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customersVodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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