Compare Five9 vs. Genesys Cloud

Five9 is ranked 3rd in Contact Center Platforms while Genesys Cloud is ranked 2nd in Contact Center Platforms. Five9 is rated 0, while Genesys Cloud is rated 0. On the other hand, Five9 is most compared with Cisco CCX, Genesys Cloud and Avaya Call Center, whereas Genesys Cloud is most compared with Cisco Contact Center Enterprise, Avaya Call Center and Avaya Aura.
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Five9 Logo
1,241 views|788 comparisons
Genesys Cloud Logo
3,890 views|3,543 comparisons
Ranking
3rd
Views
1,241
Comparisons
788
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
2nd
Views
3,890
Comparisons
3,543
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 19% of the time.
Compared 16% of the time.
Compared 14% of the time.
Compared 15% of the time.
Compared 13% of the time.
Also Known As
Genesys, Genesys Customer Interaction Management Platform
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Five9
Genesys
Overview

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
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Learn more about Five9
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Sample Customers
SiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customersVodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
No Data Available
VISITORS READING REVIEWS
Software R&D Company30%
Comms Service Provider20%
Media Company7%
Government7%
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