Compare Five9 vs. Mitel Contact Center Solutions

Five9 is ranked 2nd in Contact Center Infrastructure with 2 reviews while Mitel Contact Center Solutions is ranked 7th in Contact Center Infrastructure. Five9 is rated 8.6, while Mitel Contact Center Solutions is rated 0. The top reviewer of Five9 writes "We have moved to the email service provided by Five9, and are able to handle interactions much better". On the other hand, Five9 is most compared with Cisco Contact Center Enterprise, Genesys and Cisco CCX, whereas Mitel Contact Center Solutions is most compared with Aastra Solidus eCare, Genesys and Five9.
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1,322 views|840 comparisons
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549 views|476 comparisons
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Views
1,322
Comparisons
840
Reviews
2
Average Words per Review
352
Avg. Rating
8.5
Views
549
Comparisons
476
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 15% of the time.
Compared 13% of the time.
Also Known As
Contact Center Solutions
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Five9
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Overview

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Mitel Contact Center Solutions contact center application that helps your business to empower customers with self-service capabilities and leverage the power. Core Platforms include: MiContact Center Office designed for the MiVoice Office 250 (formerly MiVoice Office) platform, is an entry-level solution for contact centers or workgroups with up to 100 agents. MiContact Center Business is a multichannel and cloud-ready solution designed to power customer-centric organizations with up to 1,200 agents. MiContact Center Enterprise (formerly MiContact Center Solidus) is built for the MiVoice MX-ONE platform and also supports 3rd party communication servers (Cisco formally tested) and mixed estate environments. MiContact Center Enterprise is an all-in-one contact center with a single software stream for seamless growth, feature extension and deployment flexibility. Supporting up to 1,500 agents on a single system, MiContact Center Enterprise scales to 15,000 concurrent agents in a network under a resilient environment.
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Sample Customers
SiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customersCentrinex, eNerds, Food for the Poor, Aerial Capital Group, The City of Charles Sturt, Subaru Canada, Canary Wharf, Niko Group, London Borough of Enfield, MedQuist, Iconstruye, Twente Region, Hand Picked Hotels, East Midlands Ambulance Service, HotelBeds
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