Compare Five9 vs. NICE inContact CXone

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1,491 views|1,061 comparisons
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534 views|293 comparisons
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Top Answer: Being able to listen in on a call, which is exceptionally good with training.
Top Answer: It could improve the quality of calls.
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Popular Comparisons
Compared 33% of the time.
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Also Known As
NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit

NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. We work with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results.

NICE inContact is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.

- Industry’s best-published SLA of 99.99%

- Industry’s only guaranteed voice SLA

- 390,000+ cloud contact center agents

- 150+ countries

- 85 of Fortune 100 customers

    Overall, NICE inContact’s platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.

    Learn more about Five9
    Learn more about NICE inContact CXone
    Sample Customers
    SiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hall, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    Computer Software Company29%
    Comms Service Provider17%
    Financial Services Firm6%
    Computer Software Company31%
    Comms Service Provider22%
    Insurance Company11%

    Five9 is ranked 3rd in Contact Center as a Service (CCaaS) while NICE inContact CXone is ranked 1st in Contact Center as a Service (CCaaS) with 6 reviews. Five9 is rated 0.0, while NICE inContact CXone is rated 9.0. On the other hand, the top reviewer of NICE inContact CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Five9 is most compared with Amazon Connect, Avaya IX Contact Center, Genesys Cloud, Cisco CCX and Genesys PureConnect, whereas NICE inContact CXone is most compared with Genesys Cloud, Genesys PureConnect, Verint Workforce Engagement Cloud, Nuance IVR and Cisco Webex Contact Center.

    See our list of best Contact Center as a Service (CCaaS) vendors.

    We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.