FlexNet Manager vs ServiceNow comparison

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425 views|212 comparisons
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8,576 views|5,040 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between FlexNet Manager and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed FlexNet Manager vs. ServiceNow Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Q&A Highlights
Question: Flexera IT Asset Management vs. ServiceNow?
Answer: I can help you with FNMP. Unfortunately no experience with ServiceNow.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The best thing about FlexNet Manager for my clients is its strong grip on managing licenses and ensuring they stick to their contracts.""So the solution has a really great licensing module, and they're constantly keeping up with the newest trends.""It is a stable solution.""I like the way it does its compliance. I like its discovery, and I like the fact that it keeps separate hardware and assets and provides easy accessibility to raw data."

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"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good.""If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10.""It is easily configurable and has a good developer society online, available for any issues from the backend.""I really like what they've done with their common service data model because now I can make a connection between the business process and technology.""Good stable and scalable solution.""I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform.""I have found that sorting and grouping functions are particularly useful.""I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."

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Cons
"They could improve their reporting. I'd particularly like them to allow you to schedule it.""One area that could use improvement is the deployment of Flexera agents.""There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014.""The hardware and connectors in the product have certain shortcomings where improvements are required."

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"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee.""Its stability and pricing need improvement.""Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time.""The product’s standard user experience is not the best.""The solution is lacking in the mobile application area that could be improved.""It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue.""For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.""The pricing structure could be more budget-friendly."

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Pricing and Cost Advice
  • "It was certainly on a par with the price we were paying for Snow License Manager. It wasn't overly expensive."
  • "I can say that from a price perspective, you can go for FlexNet Manager if you have a very small environment."
  • More FlexNet Manager Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Based on the enterprise-level packages that my company purchases, I can say that from a price perspective, you can go for FlexNet Manager if you have a very small environment. ServiceNow is better if… more »
    Top Answer:The hardware and connectors in the product have certain shortcomings where improvements are required. FlexNet Manager's connectors are not that good, especially when compared to what Flexera provides… more »
    Top Answer:During my tenure from 2018 to 2022 with Intel, my primary client was a global network with a significant presence in Europe, particularly Germany. I provided services using Flexera's FlexNet Manager… more »
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident.
    Ranking
    13th
    out of 48 in IT Asset Management
    Views
    425
    Comparisons
    212
    Reviews
    2
    Average Words per Review
    530
    Rating
    8.0
    1st
    out of 48 in IT Asset Management
    Views
    8,576
    Comparisons
    5,040
    Reviews
    23
    Average Words per Review
    458
    Rating
    8.4
    Comparisons
    Also Known As
    FlexNet Manager Suite, FlexNet Manager Suite for Enterprises
    Learn More
    Overview

    Flexera manages and optimizes enterprise software regardless of location, from the desktop to the datacenter to the cloud. We give mid-size enterprises a growth path and a roadmap for success.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    Foray Technologies, BMC
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm12%
    Manufacturing Company10%
    Energy/Utilities Company7%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise11%
    Large Enterprise74%
    REVIEWERS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    Buyer's Guide
    FlexNet Manager vs. ServiceNow
    March 2024
    Find out what your peers are saying about FlexNet Manager vs. ServiceNow and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    FlexNet Manager is ranked 13th in IT Asset Management with 5 reviews while ServiceNow is ranked 1st in IT Asset Management with 210 reviews. FlexNet Manager is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of FlexNet Manager writes "Suitable for those with dedicated budgets and an interest in exploring advanced functionalities". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". FlexNet Manager is most compared with X-Formation LM-X License Manager, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our FlexNet Manager vs. ServiceNow report.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.