We performed a comparison between FlexNet Manager and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best thing about FlexNet Manager for my clients is its strong grip on managing licenses and ensuring they stick to their contracts."
"So the solution has a really great licensing module, and they're constantly keeping up with the newest trends."
"It is a stable solution."
"I like the way it does its compliance. I like its discovery, and I like the fact that it keeps separate hardware and assets and provides easy accessibility to raw data."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"Good stable and scalable solution."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"I have found that sorting and grouping functions are particularly useful."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"They could improve their reporting. I'd particularly like them to allow you to schedule it."
"One area that could use improvement is the deployment of Flexera agents."
"There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014."
"The hardware and connectors in the product have certain shortcomings where improvements are required."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"Its stability and pricing need improvement."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"The product’s standard user experience is not the best."
"The solution is lacking in the mobile application area that could be improved."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"The pricing structure could be more budget-friendly."
FlexNet Manager is ranked 13th in IT Asset Management with 5 reviews while ServiceNow is ranked 1st in IT Asset Management with 210 reviews. FlexNet Manager is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of FlexNet Manager writes "Suitable for those with dedicated budgets and an interest in exploring advanced functionalities". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". FlexNet Manager is most compared with X-Formation LM-X License Manager, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our FlexNet Manager vs. ServiceNow report.
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