FLS VISITOUR vs Freshdesk comparison

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70 views|31 comparisons
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47 views|39 comparisons
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Pricing and Cost Advice
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  • "It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee."
  • "The price could be better, but it's okay. Compared to ServiceNow and JIRA, Freshworks offers a competitive price. There are also additional licensing costs because you need Microsoft Outlook. Each new email account costs around $15 to $19."
  • "The best system plan is enterprise. It costs basically 79 Euros per agent per month when it's billed annually and 95 Euros per agent per month when it's billed monthly."
  • "We use a licensing model only so we pay for the number of agents we have configured in the system only."
  • "Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed."
  • "We use a combination of Freshdesk, Freshservice, and Freshchat. We use the whole suite. Weirdly enough, we pay more for Freshdesk than we do for Freshservice. I would rate it a three out of five in terms of pricing. You can get different bundles, and you can always move to different plans that are standard. Freshservice can go anywhere from $19 up to $120 per agent, per month. There is such a wide range, and it is very customizable to your needs."
  • "It is costly."
  • "The pricing is pretty manageable and acceptable."
  • More Freshdesk Pricing and Cost Advice →

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    Questions from the Community
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    Top Answer:Freshdesk significantly improved our customer issue resolution process. We can now easily record and track all customer requests, ensuring that no tickets are lost.
    Top Answer:I would like to see improvements in the account management aspect, having a customer portal for better visibility into my subscription, invoices, and trouble tickets. Additionally, more flexibility in… more »
    Top Answer:I use Freshdesk to manage IT support tickets for our team of 15 IT professionals across multiple countries. It has been effective in ticket management, and we find the price-to-functionality ratio… more »
    Ranking
    19th
    Views
    70
    Comparisons
    31
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    3rd
    Views
    47
    Comparisons
    39
    Reviews
    10
    Average Words per Review
    629
    Rating
    8.1
    Comparisons
    Also Known As
    VISITOUR
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    Overview

    FLS VISITOUR provides the real-time software for route planning and appointment scheduling in the field service. It provides the following solutions:

      • DISPATCHING offers the top features- Real-Time Tour optimization, Automation, Data Management, Data Exchange, Data Protection and Multi-Channel Communication.
      • CUSTOMER SERVICE, provides Real-time scheduling, Appointments optimized routes, 24/7 client self-service through the appointment web portal with intuitive operation, Information on field service arrival times through real-time data from the mobile solution and High first-time fix rate through precise allocation of the appropriate staff, equipment, and necessary replacement parts.
      • IT DEPARTMENT, offers Allocation: Best practice process models and tools for smooth planning, implementation, and productive operation, Data security: Protection of sensitive client and staff data through security-oriented system architecture, encryption, and comprehensive role and rights management, Integration: Flexible connection to numerous ERP and CRM solutions over state-of-the-art interface technology and Centralized monitoring and life cycle management of large installations over FLS ENTERPRISE SERVER CONTROL.

      Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.

      The solution is designed to automate agent workflows and resolve routine questions using AI and bots. Freshdesk allows managers to prioritize, categorize, and assign tickets to their agents, making it easy for them to collaborate and quickly respond to customers. 

      Freshdesk Features and Benefits

      Some of the solution's top features and benefits include:

      • Simplified ticketing: With Freshdesk, you can easily prioritize, manage, and assign trackable tickets. The management system ensures that multiple agents don’t work on the same ticket by accident. You can easily set deadlines for ticket resolution based on specific categories and create custom statuses that suit your workflow to identify what stage a ticket is in.
      • Automation: Automatically assign tickets to agents and groups based on keywords and requests and set up automated repeated actions and provide quick, consistent responses to common questions using pre-formatted replies. In addition, you can choose to prevent the reopening of tickets when customers reply with a thank you.
      • Improved collaboration: Share tickets with other teams while retaining full visibility into the progress being made on the issue. Related tickets can be linked together to better keep track of the big picture. Tickets can also be split into smaller child tickets and assigned to multiple agents to help resolve complex, multi-stage issues.
      • Build up your knowledge base: Create effective support documentation by enabling agents to convert their ticket replies into knowledge base articles, while they reply.
      • Metrics and reporting: See how different agents and groups are performing by viewing various help desk metrics and improve performance by identifying problems based on insights.

        With Freshdesk’s reporting tools, you can schedule the periodic delivery of out-of-the-box and custom reports to your inbox. The solution’s customer satisfaction reports provide you with feedback on how your customers rate your support.
      • Forum moderation: Set up moderation workflows to ensure that forum posts that violate your guidelines are not immediately published. Critical issues raised in the community are automatically converted into tickets to ensure they get the required response.

      • Integration: Freshdesk’s open API can be used to integrate the solution with multiple  third-party systems. 
      • Comprehensive security: Freshdesk’s security features allow you to:

        • Set custom access permissions for agents.
        • Perform comprehensive audits of networks and systems.
        • Secure your own support domain or vanity URL with custom SSL certificates.
        • Whitelist IP ranges and restrict login access outside of work, or link IP whitelisting to a VPN.
        • Set up SSO scripts for credential authentication.

      Reviews from Real Users

      Freshdesk stands out among its competitors for a number of reasons. Two major ones are its effective ticketing system and its intuitive interface.

      Deepak B., an application manager, writes, “Freshdesk has allowed us to measure and track the response and resolution time of tickets which has been reduced from seven to eight hours down to 30 minutes to one hour. This information is valuable for board meetings.”

      Sample Customers
      Selecta Group, Elite Gaming
      Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
      Top Industries
      No Data Available
      REVIEWERS
      Computer Software Company21%
      Retailer21%
      Comms Service Provider11%
      Financial Services Firm11%
      VISITORS READING REVIEWS
      Computer Software Company23%
      Media Company7%
      Comms Service Provider6%
      Real Estate/Law Firm6%
      Company Size
      No Data Available
      REVIEWERS
      Small Business59%
      Midsize Enterprise14%
      Large Enterprise28%
      VISITORS READING REVIEWS
      Small Business28%
      Midsize Enterprise16%
      Large Enterprise56%
      Buyer's Guide
      Freshdesk vs. IFS Cloud Platform
      March 2024
      Find out what your peers are saying about Freshdesk vs. IFS Cloud Platform and other solutions. Updated: March 2024.
      765,234 professionals have used our research since 2012.

      FLS VISITOUR is ranked 19th in Field Service Management while Freshdesk is ranked 3rd in Field Service Management with 27 reviews. FLS VISITOUR is rated 0.0, while Freshdesk is rated 8.4. On the other hand, the top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". FLS VISITOUR is most compared with , whereas Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, BMC Helix ITSM and ManageEngine ServiceDesk Plus.

      See our list of best Field Service Management vendors.

      We monitor all Field Service Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.