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Compare FLS VISITOUR vs. Freshdesk

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Top Review
Find out what your peers are saying about FLS VISITOUR vs. Freshdesk and other solutions. Updated: September 2021.
542,029 professionals have used our research since 2012.
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"It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee."

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Top Answer: Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system.
Top Answer: We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than… more »
Top Answer: We are using it for IT support, desktop support, and any issues with any of our applications. We use it pretty extensively. It is the portal that we use for any requests, work being done, questions… more »
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FLS VISITOUR provides the real-time software for route planning and appointment scheduling in the field service. It provides the following solutions:

    • DISPATCHING offers the top features- Real-Time Tour optimization, Automation, Data Management, Data Exchange, Data Protection and Multi-Channel Communication.
    • CUSTOMER SERVICE, provides Real-time scheduling, Appointments optimized routes, 24/7 client self-service through the appointment web portal with intuitive operation, Information on field service arrival times through real-time data from the mobile solution and High first-time fix rate through precise allocation of the appropriate staff, equipment, and necessary replacement parts.
    • IT DEPARTMENT, offers Allocation: Best practice process models and tools for smooth planning, implementation, and productive operation, Data security: Protection of sensitive client and staff data through security-oriented system architecture, encryption, and comprehensive role and rights management, Integration: Flexible connection to numerous ERP and CRM solutions over state-of-the-art interface technology and Centralized monitoring and life cycle management of large installations over FLS ENTERPRISE SERVER CONTROL.
    Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
    Learn more about FLS VISITOUR
    Learn more about Freshdesk
    Sample Customers
    Selecta Group, Elite Gaming
    Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
    Top Industries
    No Data Available
    Computer Software Company31%
    Comms Service Provider18%
    Energy/Utilities Company6%
    Company Size
    No Data Available
    Small Business70%
    Midsize Enterprise30%

    FLS VISITOUR is ranked 14th in Field Service Management while Freshdesk is ranked 3rd in Field Service Management with 2 reviews. FLS VISITOUR is rated 0.0, while Freshdesk is rated 9.6. On the other hand, the top reviewer of Freshdesk writes "Solid, good price, simple to use, and requires negligible training effort". FLS VISITOUR is most compared with , whereas Freshdesk is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, Microsoft Dynamics CRM and ManageEngine ServiceDesk Plus.

    See our list of best Field Service Management vendors.

    We monitor all Field Service Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.