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Folder HelpDesk vs SolarWinds Web Help Desk comparison

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Folder HelpDesk

12 views|3 comparisons
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SolarWinds Web Help Desk

Read 6 SolarWinds Web Help Desk reviews
972 views|487 comparisons
83% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Folder HelpDesk and SolarWinds Web Help Desk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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767,667 professionals have used our research since 2012.
Featured Review
Use Folder HelpDesk?
Dr. SureshHungenahally
Responsive technical support with cheap licensing
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable."
  • "They charge by the technician. It costs $117 per technician per year."

    • More SolarWinds Web Help Desk Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about SolarWinds Web Help Desk?
    Top Answer:Once installed, it runs like a charm and doesn't ever crash.
    Read all 5 answers   →
    What needs improvement with SolarWinds Web Help Desk?
    Top Answer:It would be good if there were training and tutorial videos on the Web Help Desk. There are videos on the website, but it would be handy if they were on the Web Help Desk.
    Read all 4 answers   →
    What is your primary use case for SolarWinds Web Help Desk?
    Top Answer:It is a standard technical ticket raising.
    Read all 5 answers   →
    Ranking
    58th
    out of 59 in Help Desk Software
    Views
    12
    Comparisons
    3
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    18th
    out of 59 in Help Desk Software
    Views
    972
    Comparisons
    487
    Reviews
    1
    Average Words per Review
    254
    Rating
    10.0
    Comparisons
    Learn More
    Biz Solutions 365
    SolarWinds
    Overview

    Folder HelpDesk gives you a user friendly and efficient Outlook-based solution for helpdesk, customer support and issue tracking. With Folder HelpDesk you will never more be overwhelmed by requests!

    SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

    1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
    2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
    3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
    4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
    5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
    6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
    Sample Customers
    Information Not Available
    Instacart
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Educational Organization71%
    Computer Software Company4%
    Government4%
    University3%
    Company Size
    No Data Available
    REVIEWERS
    Small Business57%
    Midsize Enterprise14%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business10%
    Midsize Enterprise72%
    Large Enterprise19%
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
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    767,667 professionals have used our research since 2012.

    Folder HelpDesk is ranked 58th in Help Desk Software while SolarWinds Web Help Desk is ranked 18th in Help Desk Software with 6 reviews. Folder HelpDesk is rated 0.0, while SolarWinds Web Help Desk is rated 7.6. On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". Folder HelpDesk is most compared with , whereas SolarWinds Web Help Desk is most compared with ServiceNow and ManageEngine ServiceDesk Plus.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.