We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"They charge by the technician. It costs $117 per technician per year."
Folder HelpDesk gives you a user friendly and efficient Outlook-based solution for helpdesk, customer support and issue tracking. With Folder HelpDesk you will never more be overwhelmed by requests!
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
Folder HelpDesk is ranked 53rd in Help Desk Software while SolarWinds Web Help Desk is ranked 28th in Help Desk Software with 2 reviews. Folder HelpDesk is rated 0.0, while SolarWinds Web Help Desk is rated 6.6. On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". Folder HelpDesk is most compared with , whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow, JIRA Service Management, Zendesk Guide and SCSM.
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.