Compare Folder HelpDesk vs. SolarWinds Web Help Desk

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We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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"They charge by the technician. It costs $117 per technician per year."

More SolarWinds Web Help Desk Pricing and Cost Advice »

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536,244 professionals have used our research since 2012.
Ranking
53rd
out of 55 in Help Desk Software
Views
7
Comparisons
3
Reviews
0
Average Words per Review
0
Rating
N/A
28th
out of 55 in Help Desk Software
Views
952
Comparisons
763
Reviews
2
Average Words per Review
595
Rating
6.5
Comparisons
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Overview

Folder HelpDesk gives you a user friendly and efficient Outlook-based solution for helpdesk, customer support and issue tracking. With Folder HelpDesk you will never more be overwhelmed by requests!

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
Offer
Learn more about Folder HelpDesk
Learn more about SolarWinds Web Help Desk
Sample Customers
Information Not Available
Instacart
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider21%
Government7%
Manufacturing Company5%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
536,244 professionals have used our research since 2012.

Folder HelpDesk is ranked 53rd in Help Desk Software while SolarWinds Web Help Desk is ranked 28th in Help Desk Software with 2 reviews. Folder HelpDesk is rated 0.0, while SolarWinds Web Help Desk is rated 6.6. On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". Folder HelpDesk is most compared with , whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow, JIRA Service Management, Zendesk Guide and SCSM.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.