ForgeRock vs SAP Customer Data Cloud comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ForgeRock and SAP Customer Data Cloud based on real PeerSpot user reviews.

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To learn more, read our detailed Access Management Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Installation and configuration are pretty easy for ForgeRock OpenIDM.""ForgeRock products are customizable, and the out-of-the-box features are solid, too. I primarily use the OIDC compliance features. It's just a configuration. it's easy to set up and customize trees. We can add our own features if necessary. Banks and corporations have different standards and specific validations.""ForgeRock has CIAM, which other products didn't have, and they have DevOps ready.""The most valuable features of ForgeRock are social login and data protection.""We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks.""The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent.""I like the intelligent authentication feature.""The most valuable features are that it is easy to manage and it's stable."

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"SAP CDC is very easy to use and the best part about this tool is its documentation."

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Cons
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work.""We would like this solution to be developed for use with mobile applications.""Automatic Deployment needs improvement. it could be made easier.""They should improve the solution by include reporting.""I think the upgrade process is sometimes a little complicated and there are failures that occur.""I find that it's quite expensive for just an open-source system. Support is quite expensive.""The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI.""In an upcoming release, the solution could improve by limiting the need to do customizations."

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"I have struggled to give different access to different users in the same application."

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Pricing and Cost Advice
  • "It's a bit pricey and could be more competitive."
  • "We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
  • "Its price is comparable to other products in the market."
  • "Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
  • "The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
  • "The pricing of the solution is fair but I do not have the full details."
  • "ForgeRock's pricing is more competitive than other products."
  • "ForgeRock is an expensive solution."
  • More ForgeRock Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features of ForgeRock are social login and data protection.
    Top Answer:The solution's deployment should be made easier.
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    Ranking
    4th
    out of 36 in Access Management
    Views
    3,330
    Comparisons
    2,257
    Reviews
    10
    Average Words per Review
    481
    Rating
    8.4
    2nd
    out of 3 in Social Login
    Views
    22
    Comparisons
    18
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    ForgeRock Identity Platform, ForgeRock OpenIDM
    Gigya Customer Identity Management
    Learn More
    Overview

    ForgeRock is a comprehensive open-source identity and access management solution designed to meet the unique needs of your users and workforce. With ForgeRock you can orchestrate, manage, and secure the complete lifecycle of identities in any cloud or hybrid environment. ForgeRock allows you to set up bot detection, identity proofing, and risk-based authentication.

    With ForgeRock, you can define access policies and automate the management of the identity lifecycle all from a central, easy to use, and graphical dashboard. ForgeRock Access Management allows you to build safe authentication using options like passwordless and usernameless logins, single sign-on, biometrics, contextual analytics, and behavioral authentication. When threats appear, you can swiftly change how your users access your most sensitive applications and provide users with secure access to the applications, systems, and resources they need on demand.

    ForgeRock Benefits and Key Features

    • Elevate your security and efficiency: Consolidating your legacy systems under one single platform provides reliable, unified control over all your user identities and access-related policies. ForgeRock Access Management also supports scaling existing policies for application onto new setups.

    • Passwordless authentication: Implementing passwordless authentication is simple with ForgeRock Access Management. You can easily replace user-selected passwords with other options, such as easy multi-factor authentication, biometrics, and SSO.

    • Identity governance: ForgeRock Identity Governance is a modern, AI-driven identity governance solution. By leveraging ForgeRock generated analysis reports, you can identify and apply appropriate user access, automate high-confidence access approvals, recommend certification for low-risk accounts, and review high-risk and inappropriate user access privileges. In addition, you can grant and enforce access to systems, applications, and infrastructure according to established policies.

    Reviews from Real Users

    ForgeRock stands out among its competitors for a number of reasons. Two major ones are its robust identity and access tools and its being easy to manage and scale with one central dashboard.

    PeerSpot users note the effectiveness of these features. A technology solutions leader at an outsourcing company writes, “We need it for multiple clients, multiple implementations. Not all of them are necessarily a multi-tenant solution. We need a very versatile solution that can do a lot of work, but from a single instance that we can centralize authentications and we don't duplicate the efforts and that's where ForgeRock seems to do better.”

    Mohamed B., a cyber security consultant at a tech company, writes, "Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users. ForgeRock secured our system so that it is accessed only by authorized people, and it implemented the SSO."

    SAP's Customer Data Cloud helps grow your audience and build trusted, personalized customer relationships based on transparency and personal data control.

    Sample Customers
    Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
    Nutricia-Danone, ESI, Frontier Communications, Medialaan, Verizon Wireless, Talpa Media
    Top Industries
    REVIEWERS
    Financial Services Firm27%
    Media Company9%
    Legal Firm9%
    Outsourcing Company9%
    VISITORS READING REVIEWS
    Financial Services Firm22%
    Computer Software Company13%
    Government7%
    Insurance Company7%
    VISITORS READING REVIEWS
    Manufacturing Company18%
    Computer Software Company13%
    University11%
    Retailer9%
    Company Size
    REVIEWERS
    Small Business37%
    Midsize Enterprise15%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise9%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise10%
    Large Enterprise77%
    Buyer's Guide
    Access Management
    March 2024
    Find out what your peers are saying about Microsoft, Auth0, Okta and others in Access Management. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    ForgeRock is ranked 4th in Access Management with 27 reviews while SAP Customer Data Cloud is ranked 2nd in Social Login. ForgeRock is rated 8.0, while SAP Customer Data Cloud is rated 8.0. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of SAP Customer Data Cloud writes "Enables us to sell products which creates significant revenue but their disaster recovery needs improvement". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Symantec Siteminder, whereas SAP Customer Data Cloud is most compared with Auth0, SAP Identity Management, Okta Workforce Identity and Symantec VIP Access Manager.

    We monitor all Access Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.