We performed a comparison between ForgeRock and Okta Customer Identity based on real PeerSpot user reviews.
Find out in this report how the two Customer Identity and Access Management (CIAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This is a stable solution. When you do experience any issues, you will see it in your DB logs or audit logs so you can easily reach a conclusion of might be causing it."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"The product is easy to set up."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"The most valuable features are that it is easy to manage and it's stable."
"Easy to navigate, handle and manage the applications."
"The solution has great multifactor authentication."
"The most valuable feature of this solution for most customers is access management."
"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."
"We can integrate two-factor authentication with the applications."
"The most valuable feature of Okta Customer Identity is its SSO because it's very easy to use and it's user-friendly. Even the admin portal of the solution is very user-friendly, and you can walk through it with ease. Okta Customer Identity is not a complicated solution, and even the workflow automation feature is very, very easy to understand."
"There is no password hash saved on the cloud, which is the part that I like the most."
"It is very seamless."
"The most valuable features of Okta Customer Identity are there is no infrastructure cost, integrated, has plenty of documentation, and is user-friendly."
"The product's support services in the French language are not free."
"We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"Automatic Deployment needs improvement. it could be made easier."
"We would like this solution to be developed for use with mobile applications."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"They should improve the solution by include reporting."
"The integration process takes a bit longer than we would want it to."
"There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity."
"All of the governance functionality and privileged account management could be improved."
"The initial setup could be easier to do."
"In the future, we'd like to see the product implement more security features, like, for example, zero-trust."
"The product must be provided for free."
"I would like to see the provisioning simplified."
"This solution would be improved by adding biometrics features."
ForgeRock is ranked 2nd in Customer Identity and Access Management (CIAM) with 27 reviews while Okta Customer Identity is ranked 4th in Customer Identity and Access Management (CIAM) with 12 reviews. ForgeRock is rated 8.0, while Okta Customer Identity is rated 8.4. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Okta Customer Identity writes "Ability to work with a wide range of applications and security mechanisms". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Microsoft Identity Manager, whereas Okta Customer Identity is most compared with Microsoft Entra Verified ID, Microsoft Entra External ID, Auth0 and Frontegg. See our ForgeRock vs. Okta Customer Identity report.
See our list of best Customer Identity and Access Management (CIAM) vendors.
We monitor all Customer Identity and Access Management (CIAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
