We performed a comparison between ArcSight ESM and Fortinet FortiSIEM based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: ArcSight ESM is praised for its well-designed dashboard, real-time reporting, and threat intelligence capabilities that leverage AI and correlation tools. Users also like ArcSight’s seamless integration and effortless management. Fortinet FortiSIEM users like its advanced agents and effective correlation capabilities. Reviews say FortiSIEM excels at anomaly reporting and threat hunting. ArcSight ESM users have recommended improvements in training, speed, and data administration. Fortinet FortiSIEM could benefit from better integration guides, more flexible reporting, and reduced resource consumption. Users also suggest adding more AI capabilities and improving database monitoring.
Service and Support: Some ArcSight ESM users have found the support to be responsive and helpful, while others have faced issues with slow response times and a lack of expertise. Some FortiSIEM customers consider Fortinet support to be satisfactory and efficient, while others were unhappy and thought the engineers could be more knowledgeable.
Ease of Deployment: Some said that ArcSight ESM is straightforward to set up, while others noted that integration with other systems can be challenging and requires specialized knowledge. Some FortiSIEM users found it effortless to install within a day or two. Nonetheless, others encountered difficulties regarding CPU and memory requirements, as well as a lengthier deployment time.
Pricing: Users consider the pricing of ArcSight ESM to be reasonable and affordable. FortiSIEM is generally regarded as reasonably priced and competitive. However, FortiSIEM may still be deemed costly in developing markets.
ROI: ArcSight ESM delivers an ROI by helping clients achieve compliance objectives and prevent incidents. Fortinet FortiSIEM has consistently delivered a positive return on investment for businesses.
"Free ingestion for Azure logs (with E5 licence)"
"The AI and ML of Azure Sentinel are valuable. We can use machine learning models at the tenant level and within Office 365 and Microsoft stack. We don't need to depend upon any other connectors. It automatically provisions the native Microsoft products."
"In Azure Sentinel, we have found, they do have a store in their capability. AI and intelligence features. We found that to be very helpful for us because some other things we do need to integrate again or find another vendor for the store"
"We are able to deploy within half an hour and we only require one person to complete the implementation."
"The part that was very unexpected was Sentinel's ability to integrate with Azure Lighthouse, which, as a managed services solution provider, gives us the ability to also manage our customers' Sentinel environments or Sentinel workspaces. It is a big plus for us. With its integration with Lighthouse, we get the ability to monitor multiple workspaces from one portal. A lot of the Microsoft Sentinel workbooks already integrate with that capability, and we save countless amounts of money by simply being able to almost immediately realize multitenant capabilities. That alone is a big plus for us."
"Sentinel has features that have helped improve our security poster. It helped us in going ahead and identifying the gaps via analysis and focusing on the key elements."
"Microsoft Sentinel comes preloaded with templates for teaching and analytics rules."
"Log aggregation and data connectors are the most valuable features."
"The stability of ArcSight Enterprise Security Manager is good."
"It gives better overall visibility. Before, we didn't have a unified system for managing security alerts. ArcSight introduced various alerts, giving us a better visibility of potential problems."
"The tool sends an automated mail to all the operators, which makes it easy to share the information and reporting."
"We use ArcSight ESM for log analysis and security alerts. It warns us of threats and then helps us conduct a forensic investigation of a cyber attack or internal incident after it happens."
"What I found most valuable in ArcSight Enterprise Security Manager (ESM) is its good integration with third-party products. The solution also has good core capabilities."
"It has absolutely improved the efficiency of our security team. We use it internally as well. It is such a powerful tool that our internal security team became a customer of our ArcSight managed service."
"The correlation feature is good."
"The out-of-the-box rules that help us configure functioning rules within the environment are valuable."
"The most valuable features of Fortinet FortiSIEM are the SD-WAN, Global LAN, and application controls."
"The primary valuable feature is that it has replaced a whole lot of other products with one platform."
"The CMDB and the device discovery features are most valuable."
"The most valuable feature of Fortinet FortiSIEM is the user and entity behave as analytics(UEBA). This feature mixes your data and provides useful information based on the behavior of the targeted."
"AccelOps can handle a lot of data and it's just so important to true monitoring. Also, I can create a lot of rules to detect anything I like."
"FortiSIEM's best features are the dashboards and customization."
"Fortinet FortiSIEM has its own validated and authentic IP database that marks malicious IP attacks against the firewall and generates an alert for the same."
"This solution offers extensive customization options, making it possible to adapt it precisely to their requirements."
"When it comes to ingesting Azure native log sources, some of the log sources are specific to the subscription, and it is not always very clear."
"Only one thing is missing: NDR is not available out-of-the-box. The competitive cloud-native SIEM providers have the NDR component. Currently, Sentinel needs NDR to be powered from either Corelight or some other NDR provider."
"We'd like also a better ticketing system, which is older."
"Sentinel can be used in two ways. With other tools like QRadar, I don't need to run queries. Using Sentinel requires users to learn KQL to run technical queries and check things. If they don't know KQL, they can't fully utilize the solution."
"I would like to see more AI used in processes."
"Sentinel could improve its ticketing and management. A few customers I have worked with liked to take the data created in Sentinel. You can make some basic efforts around that, but the customers wanted to push it to a third-party system so they could set up a proper ticketing management system, like ServiceNow, Jira, etc."
"We'd like to see more connectors."
"There is a wider thing called Jupyter Notebooks, which is around the automation side of things. It would be good if there are playbooks that you can utilize without having to have the developer experience to do it in-house. Microsoft could provide more playbooks or more Jupyter Notebooks around MITRE ATT&CK Framework."
"The biggest requirement is that there is no cloud solution for this product yet. They need to create a cloud version. It's the biggest thing they can do to make the solution better."
"We have pricing issues. ArcSight ESM may not be the most user-friendly option, and its interface is quite traditional. However, despite these aspects, we find it a good cybersecurity solution. It needs to improve the dashboards, documentation, and support as well."
"The customer experience could be improved."
"Customer service and support is our biggest challenge."
"The security area has room for improvement."
"The UI interface is somewhat complex and needs to be simplified."
"The centralized dashboard for the hybrid cloud environment needs to be more focused. It needs to be redefined because it's missing most of the information. It should be a little bit easy to use. Currently, integration with various applications and connectors is not that easy. Deployment is easy, but integration is not that easy. ArcSight also has a very high bandwidth consumption to pull the local servers. It should have some kind of better process or ability to transfer files from on-premises to the cloud, from the cloud to on-premises, and from a cloud to another cloud."
"I am having issues with report generation with older versions. I don't know if this is because of compatibility issues, but report generation has been a little bit difficult in older versions. It is not similar to the newer and current versions. We are looking at moving to the cloud. It would be good if ArcSight ESM can move to the cloud. They already seem to be working on this. It would also be very helpful and great if we can integrate external threat intelligence, machine learning, and AI into this solution. It has good dashboards, but they can always be better. Its stability can also be improved."
"There could be more AI features included in the product."
"They should enhance the solution's AI capabilities, including XDR and EDR."
"The reporting feature is not very attractive for the upper management and I am not able to perform complex/nested queries."
"Fortinet FortiSIEM could improve by having better integration and extensions. This would benefit by allowing us to give more rules."
"Our team tried configuring MS SQL database logs with Fortinet FortiSIEM, but it did not work for some time."
"We expect the latest patch from Fortinet FortiSIEM to give the ability to work with signature files."
"Their technical support is horrible. By horrible, I mean a train wreck of a disaster that has fallen off a bridge and caught fire."
"It would be good if the solution offered even more configuration options, especially in relation to the VPN so that it continues to be a very flexible option."
More ArcSight Enterprise Security Manager (ESM) Pricing and Cost Advice →
ArcSight Enterprise Security Manager (ESM) is ranked 12th in Security Information and Event Management (SIEM) with 93 reviews while Fortinet FortiSIEM is ranked 8th in Security Information and Event Management (SIEM) with 63 reviews. ArcSight Enterprise Security Manager (ESM) is rated 7.8, while Fortinet FortiSIEM is rated 7.6. The top reviewer of ArcSight Enterprise Security Manager (ESM) writes "Allows for monitoring logs according to industry standards within ESM but has a total capacity capped at 12 TB, limiting real-time data retention periods". On the other hand, the top reviewer of Fortinet FortiSIEM writes "It's cheaper than other solutions with the same features but lacks integration with many third-party vendors". ArcSight Enterprise Security Manager (ESM) is most compared with Splunk Enterprise Security, ArcSight Intelligence, Trellix ESM, IBM Security QRadar and LogRhythm SIEM, whereas Fortinet FortiSIEM is most compared with IBM Security QRadar, Splunk Enterprise Security, LogRhythm SIEM and Wazuh. See our ArcSight Enterprise Security Manager (ESM) vs. Fortinet FortiSIEM report.
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