We performed a comparison between Fortinet FortiToken and PingID based on real PeerSpot user reviews.
Find out in this report how the two Authentication Systems solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I love the push-button authentication on FortiToken Mobile. It's also great that the soft token automatically reloads the OTP at intervals, so I always have a fresh code to enter."
"The tool's support is the best."
"Bangladesh is a price-sensitive market, and FortiToken is popular because it's more affordable than the Palo Alto and Cisco authentication solutions. Fortinet has a local director for Bangladesh, so they can deliver solutions to customers quickly."
"The integrated Fortinet security with the app that allows you to easily do the two-factor authentication is most valuable."
"We like the mobile FortiToken."
"FortiToken is available in a soft or hard token factor, so there's some flexibility in that. Beyond that, I would say it is a stable solution that has worked for us."
"The solution is pretty solid."
"The token-based authentication is good and modern aspect."
"The soundness of the solution is its most valuable feature. For example, if you are in our corporate network, you can log on without any traffic interfering."
"I find the auto-discovery feature the most valuable. It helps us automate a lot of things using a single password across applications."
"We use the product to run different reports."
"I like the self-service feature. The 502 and UBP systems are also excellent. PingID's ability to authenticate with SSH, RDP, and Windows login is pretty handy. It covers the entire spectrum of use."
"The only feature we were looking for in PingID was SSO integration with our existing web app."
"It gets a mobility portal in place in conjunction with Office 365. It provides very good possibilities and it's much better than other technology that we have used before which was unstable and slower."
"The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logging in."
"What I like best about PingID is that it's very user-friendly. PingID is well-built as a developer tool and regularly upgrades and updates via patches. I also like that PingID has clear documents that will help you integrate it with other solutions."
"Support is a pain point in Bangladesh because there aren't many experienced Fortinet engineers in this country. It's easier to find one certified in Cisco, Palo Alto, or Juniper."
"The problem is that our customers create budgets annually based on the figures at the beginning of the fiscal year. Our customers get annoyed when the price is adjusted in the middle of the year. I understand that it's a difficult time, and price increases make sense for hardware devices. However, FortiToken is a software product, so it shouldn't be affected by factors like chip shortages or supply chain issues. Software solutions should have more transparent and predictable pricing."
"It could be integrated better if you could have your FortiToken, and the license would allow you to work across multiple FortiGate solutions."
"Maybe the price could be improved, and the integration could be better. But the integration is different from the authenticator side."
"The app could be improved so that you don't have to actually type in the code. It would be great if you can just do a prompt or push similar to the way Duo does."
"Configuration can be confusing due to the lack of community and context-sensitive help. We've had to rely on technical support, which slows down the setup process."
"It needs a lot of coupling with their other Fortinet products. To implement FortiToken, I most probably need to couple it with FortiAuthenticator for full implementation. An RSA token can be used with many devices, whereas Fortinet FortiToken is always linked to only one FortiGate device. If I want to reuse the token across five or six FortiGates, I would have to get the FortiAuthenticator product. I can't use one token to connect to different FortiGates, and I need to get another product to enable this functionality. They should also improve the support for their mobile client. There should be a more detailed roadmap for the operating systems being supported. Some of our users were using an old iOS iPhone, and they were forced to get a newer phone because FortiToken didn't support that version of iOS. Similarly, there may be a version of Android that is not supported, so the users need to change the phone. This was one of the reasons why our deployment took longer."
"The solution comes with two firewalls as a bundle. In that bundle, most of the individual users can be assigned to mobile users. However, in cases of technical difficulties, users may accidentally remove the mobile application. In normal scenarios, we get back to the activation key and assign it again."
"We have encountered instances where it is not easy to do authentication."
"It has a long way to go until it is a cloud-based solution."
"PingID classifies the type of environment into internal and external, which is an area for improvement because you need to take additional steps to trust internal and external users."
"The solution should allow for better integration with other platforms and the UBT."
"If the solution is going to compete with Microsoft, they need to offer more unique functionality to keep their current user base."
"I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved."
"PingID's device management portal should be more easily accessible via a link. They provide no link to the portal like they do for the service. The passwordless functionality could be more comprehensive. You can't filter based on hardware devices. Having that filtering option would be great. Device authentication would be a great feature."
"The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings."
Fortinet FortiToken is ranked 4th in Authentication Systems with 19 reviews while PingID is ranked 7th in Authentication Systems with 14 reviews. Fortinet FortiToken is rated 8.2, while PingID is rated 8.4. The top reviewer of Fortinet FortiToken writes "A stable and scalable solution that provides an affordable and perpetual license". On the other hand, the top reviewer of PingID writes " A robust cloud-based multi-factor solution with a good customer support team". Fortinet FortiToken is most compared with Fortinet FortiAuthenticator, Microsoft Entra ID, Cisco Duo, Yubico YubiKey and RSA SecurID Access, whereas PingID is most compared with Microsoft Entra ID, ForgeRock, PingFederate, SailPoint IdentityIQ and RSA SecurID Access. See our Fortinet FortiToken vs. PingID report.
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