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Fortinet FortiVoice vs Genesys PureConnect comparison

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Fortinet FortiVoice

Read 1 Fortinet FortiVoice review
675 views|564 comparisons
100% willing to recommend
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Genesys PureConnect

Read 1 Genesys PureConnect review
145 views|125 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Unified Communications
March 2024
Executive Summary

We performed a comparison between Fortinet FortiVoice and Genesys PureConnect based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications.
To learn more, read our detailed Unified Communications Report (Updated: March 2024).
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768,578 professionals have used our research since 2012.
Featured Review
Anonymous User
I like the integration with all SIP phone devices or apps
* Integration with all SIP phone devices or apps * It is simple, useful and its cost/benefit is very good. * Very fast installation.
Mohamed-Saber
Provides great functionality
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Questions from the Community
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What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ranking
5th
out of 28 in Unified Communications
Views
675
Comparisons
564
Reviews
0
Average Words per Review
0
Rating
N/A
7th
out of 28 in Unified Communications
Views
145
Comparisons
125
Reviews
1
Average Words per Review
192
Rating
9.0
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Fortinet
Genesys
Overview

FortiVoice and FortiFone

  • Easy to use, affordable, and reliable
  • Full range of business-class phone features
  • Seamlessly integrates mobile workers
  • Complete line of business phones to accomodate your needs

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
VISITORS READING REVIEWS
Computer Software Company14%
Non Profit9%
Government8%
University7%
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company8%
Insurance Company7%
Company Size
VISITORS READING REVIEWS
Small Business36%
Midsize Enterprise19%
Large Enterprise45%
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
Buyer's Guide
Unified Communications
March 2024
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768,578 professionals have used our research since 2012.

Fortinet FortiVoice is ranked 5th in Unified Communications while Genesys PureConnect is ranked 7th in Unified Communications with 1 review. Fortinet FortiVoice is rated 10.0, while Genesys PureConnect is rated 9.0. The top reviewer of Fortinet FortiVoice writes "I like the integration with all SIP phone devices or apps". On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Fortinet FortiVoice is most compared with Cisco Unified Communications, Digium Asterisk, Mitel Application Suite, 3CX Live Chat and Avaya Spaces, whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.

See our list of best Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.