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Freshcaller vs InterDialog Unified Contact Center comparison

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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Freshcaller and InterDialog Unified Contact Center based on real PeerSpot user reviews.

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767,847 professionals have used our research since 2012.
Ranking
8th
out of 36 in Contact Center Platforms
Views
70
Comparisons
50
Reviews
0
Average Words per Review
0
Rating
N/A
25th
out of 36 in Contact Center Platforms
Views
28
Comparisons
17
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center Platforms
April 2024
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Comparisons
Also Known As
InterDialog UCCS
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Freshworks
Teckinfo Solutions
Overview

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

InterDialog UCCS, Unified Contact Center Suite from Teckinfo is a highly reliable and robust call center solution for both inbound, outbound and blended contact centers. Our highly efficient CTI and ACD make our call center software product extremely scalable, easily reaching upward of 1200 seats per setup (again a best in its class!!) while keeping the vital parameters well within limits. Options for high availability and redundancy make the product truly enterprise class. Multi - level self-service IVR with option for TTS, speech recognition, integration with database / 3rd party database, & Screen Pop up are some of the salient call center software features. For outbound we provide a very powerful lead management tool, predictive / progressive /power / preview dialing call center solutions. Option for best of breed Advance Dialing logic and Automatic Outbound Dialing are the added advantage.

InterDialog Unified Agent gives a variety of ways the agent can address the interaction. Customers can interact by Video, Voice, Chat, email, SMS and Social Media with an agent, and all these interactions will be stored as history. So if the customer interacts again through any medium, he does not have to repeat what he had interacted earlier, its’ all there for the agent to refer to.

InterDialog UCCS is compatible with any TAPI compliant PBX, IP-PBX and Asterisk, thereby providing investment protection to enterprises that have already invested in expensive telephony equipment. This enables us to provide solutions on any telephony brands be it Matrix, Panasonic, NEC, Siemens, Avaya or Alcatel.

Sample Customers
Untappd, Travix,The Dutch label Shop,Blyss, Loupen
Information Not Available
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
767,847 professionals have used our research since 2012.

Freshcaller is ranked 8th in Contact Center Platforms while InterDialog Unified Contact Center is ranked 25th in Contact Center Platforms. Freshcaller is rated 0.0, while InterDialog Unified Contact Center is rated 0.0. On the other hand, Freshcaller is most compared with Amazon Connect, whereas InterDialog Unified Contact Center is most compared with .

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.