Freshdesk vs. Freshservice

As of June 2019, Freshdesk is ranked 10th in Help Desk Software with 1 review vs Freshservice which is ranked 21st in Help Desk Software with 2 reviews. The top reviewer of Freshdesk writes "We're able to respond to customer inquiries much faster and with better information". The top reviewer of Freshservice writes "The most valuable aspect of the solution is the user experience". Freshdesk is most compared with JIRA Service Desk, ServiceNow and Freshservice. Freshservice is most compared with ServiceNow, Freshdesk and JIRA Service Desk.
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Freshdesk Logo
Freshdesk
Read 1 Freshdesk review.
7,205 views|2,275 comparisons
Freshservice Logo
Freshservice
Read 2 Freshservice reviews.
4,470 views|1,320 comparisons
Most Helpful Review
Harshit Pahuja
We're able to respond to customer inquiries much faster and with better information.
We're able to respond to customer inquiries much faster and with better information.
Timothy Ellis
Allowed the development team to concentrate on the client’s requirements, however the reporting and management...
The tool is an easy, off-the-shelf product which allowed us to decommission our in-house system. It allowed the development team to concentrate on... Read more »
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Ranking
10th
out of 44 in Help Desk Software
Views
7,205
Comparisons
2,275
Reviews
1
Average Words per Review
224
Avg. Rating
10.0
21st
out of 44 in Help Desk Software
Views
4,470
Comparisons
1,320
Reviews
1
Average Words per Review
241
Avg. Rating
6.0
Top Comparisons
JIRA Service Desk vs. Freshdesk
Compared 20% of the time.
ServiceNow vs. Freshdesk
Compared 15% of the time.
Freshservice vs. Freshdesk
Compared 14% of the time.
+ Add more products to compare
ServiceNow vs. Freshservice
Compared 27% of the time.
Freshdesk vs. Freshservice
Compared 25% of the time.
JIRA Service Desk vs. Freshservice
Compared 10% of the time.
+ Add more products to compare
Learn
Freshworks
Freshworks
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

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Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberSinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
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Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: May 2019.
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348,817 professionals have used our research since 2012.

See also Freshdesk Reviews, Freshservice Reviews, and our list of Best Help Desk Software Companies.

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