Freshdesk vs. Freshservice Comparison

Freshdesk

Freshservice

Freshdesk

Read 1 Freshdesk review.

2,501 views|2,070 comparisons

Freshservice

Read 2 Freshservice reviews.

1,824 views|1,336 comparisons

Most Helpful Review

Use Freshdesk? Share your opinion.

Anonymous User

Network Analyst at a real estate/law firm

Useful for tracking, merging, and assigning tickets

We are able to track what's going on and export the information. We then do some data visualization in Excel to get the statistics and see the... Read more »

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The organization that is possible with other departments is the solution's most valuable aspect." More Freshdesk Pros »	"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system.""The overall functionality of the product is excellent." More Freshservice Pros »
Cons
"Technical support is not the best. It could be much, much better and offer better support to users." More Freshdesk Cons »	"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan.""The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive." More Freshservice Cons »

Pricing and Cost Advice

Information Not Available

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan.""The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

More Freshservice Pricing and Cost Advice »

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Questions from the Community
What do you like most about Freshdesk? Top Answer: The organization that is possible with other departments is the solution's most valuable aspect. What needs improvement with Freshdesk? Top Answer: In terms of features, I can't think of anything that's lacking. It's a solid solution. I've only been using the solution for four months. It hasn't been long enough for me to know everything about the… more » What is your primary use case for Freshdesk? Top Answer: We primarily use the solution for issue ticketing.	Ask a question Earn 20 points
Ranking
13th out of 53 in Help Desk Software Views 2,501 Comparisons 2,070 Reviews 1 Average Words per Review 297 Rating 10.0	11th out of 53 in Help Desk Software Views 1,824 Comparisons 1,336 Reviews 2 Average Words per Review 855 Rating 8.5
Popular Comparisons
JIRA Service Desk vs. Freshdesk Compared 22% of the time. ServiceNow vs. Freshdesk Compared 17% of the time. Microsoft Dynamics CRM vs. Freshdesk Compared 6% of the time. Atlassian Confluence vs. Freshdesk Compared 4% of the time. ManageEngine ServiceDesk Plus vs. Freshdesk Compared 4% of the time. See more Freshdesk competitors » + Add more products to compare	ServiceNow vs. Freshservice Compared 38% of the time. JIRA Service Desk vs. Freshservice Compared 9% of the time. ManageEngine ServiceDesk Plus vs. Freshservice Compared 9% of the time. Zendesk Guide vs. Freshservice Compared 5% of the time. ConnectWise Automate vs. Freshservice Compared 5% of the time. See more Freshservice competitors » + Add more products to compare
Also Known As
	Flint
Learn
Freshworks	Freshworks
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.	Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Offer
Learn more about Freshdesk Learn More	Learn more about Freshservice Learn More
Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember	Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Top Industries
VISITORS READING REVIEWS Computer Software Company28% Comms Service Provider14% Retailer11% Educational Organization6%	VISITORS READING REVIEWS Computer Software Company24% Comms Service Provider18% Media Company11% Healthcare Company7%
Company Size
REVIEWERS Small Business67% Midsize Enterprise33%	REVIEWERS Small Business71% Midsize Enterprise14% Large Enterprise14%

Freshdesk is ranked 13th in Help Desk Software with 1 review while Freshservice is ranked 11th in Help Desk Software with 2 reviews. Freshdesk is rated 10.0, while Freshservice is rated 8.6. The top reviewer of Freshdesk writes "Stable and scalable with a straightforward setup". On the other hand, the top reviewer of Freshservice writes "Easy to use and implement with a good user interface". Freshdesk is most compared with JIRA Service Desk, ServiceNow, Microsoft Dynamics CRM, Atlassian Confluence and ManageEngine ServiceDesk Plus, whereas Freshservice is most compared with ServiceNow, JIRA Service Desk, ManageEngine ServiceDesk Plus, Zendesk Guide and ConnectWise Automate.

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