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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: December 2020. 454,950 professionals have used our research since 2012. |
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Questions from the Community | |
Top Answer: The organization that is possible with other departments is the solution's most valuable aspect. Top Answer: In terms of features, I can't think of anything that's lacking. It's a solid solution. I've only been using the solution for four months. It hasn't been long enough for me to know everything about the… more » Top Answer: We primarily use the solution for issue ticketing. | Ask a question Earn 20 points |
Ranking | |
Views 2,501 Comparisons 2,070 Reviews 1 Average Words per Review 297 Rating 10.0 | Views 1,824 Comparisons 1,336 Reviews 2 Average Words per Review 855 Rating 8.5 |
Popular Comparisons | |
![]() Compared 22% of the time. ![]() Compared 17% of the time. ![]() Compared 6% of the time. ![]() Compared 4% of the time. ![]() Compared 4% of the time. | ![]() Compared 38% of the time. ![]() Compared 9% of the time. ![]() Compared 9% of the time. ![]() Compared 5% of the time. ![]() Compared 5% of the time. |
Also Known As | |
Flint | |
Learn | |
Freshworks | Freshworks |
Overview | |
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp. | Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp. |
Offer | |
Learn more about Freshdesk | Learn more about Freshservice |
Sample Customers | |
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember | Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport |
Top Industries | |
Computer Software Company28% Comms Service Provider14% Retailer11% Educational Organization6% | Computer Software Company24% Comms Service Provider18% Media Company11% Healthcare Company7% |
Company Size | |
Small Business67% Midsize Enterprise33% | Small Business71% Midsize Enterprise14% Large Enterprise14% |
Freshdesk is ranked 13th in Help Desk Software with 1 review while Freshservice is ranked 11th in Help Desk Software with 2 reviews. Freshdesk is rated 10.0, while Freshservice is rated 8.6. The top reviewer of Freshdesk writes "Stable and scalable with a straightforward setup". On the other hand, the top reviewer of Freshservice writes "Easy to use and implement with a good user interface". Freshdesk is most compared with JIRA Service Desk, ServiceNow, Microsoft Dynamics CRM, Atlassian Confluence and ManageEngine ServiceDesk Plus, whereas Freshservice is most compared with ServiceNow, JIRA Service Desk, ManageEngine ServiceDesk Plus, Zendesk Guide and ConnectWise Automate.
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