Compare Freshdesk vs. Freshservice
Freshdesk is ranked 25th in Help Desk Software while Freshservice is ranked 24th in Help Desk Software. Freshdesk is rated 0, while Freshservice is rated 0. On the other hand, Freshdesk is most compared with ServiceNow, JIRA Service Desk and Freshservice, whereas Freshservice is most compared with ServiceNow, Freshdesk and JIRA Service Desk.
Ranking  | |
Views 2,878 Comparisons 2,305 Reviews 0 Average Words per Review 0 Avg. Rating N/A | Views 2,041 Comparisons 1,402 Reviews 1 Average Words per Review 131 Avg. Rating 6.0 |
 Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2020. 399,540 professionals have used our research since 2012. | |
Top Comparisons | |
 Compared 20% of the time.  Compared 19% of the time.  Compared 9% of the time. | Compared 32% of the time. Compared 15% of the time. Compared 11% of the time. |
Learn | |
| Freshworks | Freshworks |
Overview | |
| Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp. | Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp. |
Offer | |
Learn more about Freshdesk | Learn more about Freshservice |
Sample Customers | |
| Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember | Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport |
Top Industries | |
No Data Available | Comms Service Provider22% Software R&D Company20% Media Company12% Healthcare Company12% |
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2020.
399,540 professionals have used our research since 2012.
See also Freshdesk Reviews, Freshservice Reviews, and our list of Best Help Desk Software Companies.
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