Compare Freshdesk vs. Freshservice

Freshdesk is ranked 25th in Help Desk Software while Freshservice is ranked 24th in Help Desk Software. Freshdesk is rated 0, while Freshservice is rated 0. On the other hand, Freshdesk is most compared with ServiceNow, JIRA Service Desk and Freshservice, whereas Freshservice is most compared with ServiceNow, Freshdesk and JIRA Service Desk.
Cancel
You must select at least 2 products to compare!
Freshdesk Logo
2,878 views|2,305 comparisons
Freshservice Logo
2,041 views|1,402 comparisons
Ranking
25th
out of 44 in Help Desk Software
Views
2,878
Comparisons
2,305
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
24th
out of 44 in Help Desk Software
Views
2,041
Comparisons
1,402
Reviews
1
Average Words per Review
131
Avg. Rating
6.0
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2020.
399,540 professionals have used our research since 2012.
Top Comparisons
Compared 20% of the time.
Compared 19% of the time.
Compared 9% of the time.
Compared 32% of the time.
Compared 15% of the time.
Compared 11% of the time.
Learn
Freshworks
Freshworks
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Offer
Learn more about Freshdesk
Learn more about Freshservice
Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberSinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Top Industries
No Data Available
VISITORS READING REVIEWS
Comms Service Provider22%
Software R&D Company20%
Media Company12%
Healthcare Company12%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2020.
399,540 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.