Most Helpful Review
Use Freshdesk? Share your opinion.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
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To try this solution, use their cloud offering to get familiar. After that, it's in my view worth the money.
Licensing is on a monthly basis, and it is based on what you use.
We feel that the product is a good value for the cost.
I understand JIRA is quite expensive.
It does not cost that much.
Almost everybody uses JIRA nowadays because it is the most cost-effective solution.
out of 25 in CRM Customer Engagement Centers
Average Words per Review
out of 35 in Application Lifecycle Management (ALM) Suites
Average Words per Review
Compared 19% of the time.
Compared 18% of the time.
Compared 13% of the time.
Compared 36% of the time.
Compared 17% of the time.
Compared 7% of the time.
Also Known As
|Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.|
JIRA has multiple deployment options to provide the flexibility your organization needs.
Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.
For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.
Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.
Learn more about Freshdesk
Learn more about JIRA
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember||Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.|
No Data Available
Financial Services Firm16%
Software R&D Company13%
Software R&D Company28%
Comms Service Provider11%
Financial Services Firm10%