Compare Freshdesk vs. JIRA Service Desk

Freshdesk is ranked 7th in Help Desk Software with 1 review while JIRA Service Desk which is ranked 4th in Help Desk Software with 5 reviews. Freshdesk is rated 10.0, while JIRA Service Desk is rated 10.0. The top reviewer of Freshdesk writes "We're able to respond to customer inquiries much faster and with better information". On the other hand, the top reviewer of JIRA Service Desk writes "Helps shape our project management workflow but customization is difficult ". Freshdesk is most compared with JIRA Service Desk, ServiceNow and Freshservice, whereas JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus and Freshdesk.
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Freshdesk Logo
7,330 views|2,295 comparisons
JIRA Service Desk Logo
14,139 views|6,302 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: June 2019.
352,552 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited users. It is bad when you have 51 users then the price is based on that 100 user tier. Users at 100 will be the most cost effective.JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the software by hiring professionals who will help you to make the most of the software, especially in the beginning.I would suggest to always buy licenses through an Atlassian partner, so you can also rely on their expertise.

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Ranking
7th
out of 44 in Help Desk Software
Views
7,330
Comparisons
2,295
Reviews
1
Average Words per Review
224
Avg. Rating
10.0
4th
out of 44 in Help Desk Software
Views
14,139
Comparisons
6,302
Reviews
5
Average Words per Review
540
Avg. Rating
8.0
Top Comparisons
Compared 20% of the time.
Compared 16% of the time.
Compared 14% of the time.
Compared 29% of the time.
Compared 7% of the time.
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Freshworks
Atlassian
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.
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Learn more about Freshdesk
Learn more about JIRA Service Desk
Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movembermgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: June 2019.
352,552 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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