Compare Freshdesk vs. Microsoft Dynamics CRM

Freshdesk is ranked 6th in CRM Customer Engagement Centers while Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 1 review. Freshdesk is rated 0, while Microsoft Dynamics CRM is rated 8.0. On the other hand, the top reviewer of Microsoft Dynamics CRM writes "We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner". Freshdesk is most compared with JIRA Service Desk, ServiceNow and Freshservice, whereas Microsoft Dynamics CRM is most compared with SAP CRM, Siebel CRM and Pega CRM.
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Freshdesk Logo
2,959 views|2,338 comparisons
Microsoft Dynamics CRM Logo
4,691 views|3,872 comparisons
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We have to buy a separate license in order to implement the social listening feature.

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Ranking
Views
2,959
Comparisons
2,338
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
4,691
Comparisons
3,872
Reviews
1
Average Words per Review
682
Avg. Rating
8.0
Top Comparisons
Compared 20% of the time.
Compared 20% of the time.
Compared 13% of the time.
Compared 12% of the time.
Compared 10% of the time.
Compared 8% of the time.
Also Known As
Dynamics CRM
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Freshworks
Microsoft
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

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Learn more about Microsoft Dynamics CRM
Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Top Industries
No Data Available
VISITORS READING REVIEWS
Software R&D Company29%
Financial Services Firm14%
Comms Service Provider11%
Media Company9%
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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