Compare Freshdesk vs. Microsoft Dynamics CRM

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Freshdesk Logo
2,617 views|2,164 comparisons
Microsoft Dynamics CRM Logo
4,020 views|3,305 comparisons
Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The organization that is possible with other departments is the solution's most valuable aspect."

More Freshdesk Pros »

"The initial setup is pretty straightforward."

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Cons
"Technical support is not the best. It could be much, much better and offer better support to users."

More Freshdesk Cons »

"If there was a bit more automation, specifically for marketing tasks, that would be ideal."

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Questions from the Community
Top Answer: The organization that is possible with other departments is the solution's most valuable aspect.
Top Answer: In terms of features, I can't think of anything that's lacking. It's a solid solution. I've only been using the solution for four months. It hasn't been long enough for me to know everything about the… more »
Top Answer: We primarily use the solution for issue ticketing.
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Ranking
Views
2,617
Comparisons
2,164
Reviews
1
Average Words per Review
297
Avg. Rating
10.0
Views
4,020
Comparisons
3,305
Reviews
1
Average Words per Review
557
Avg. Rating
9.0
Popular Comparisons
Compared 22% of the time.
Compared 18% of the time.
Compared 4% of the time.
Compared 4% of the time.
Compared 18% of the time.
Also Known As
Dynamics CRM
Learn
Freshworks
Microsoft
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Offer
Learn more about Freshdesk
Learn more about Microsoft Dynamics CRM
Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Top Industries
VISITORS READING REVIEWS
Computer Software Company29%
Retailer12%
Comms Service Provider11%
K 12 Educational Company Or School7%
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider15%
Media Company9%
Government6%
Company Size
REVIEWERS
Small Business67%
Midsize Enterprise33%
REVIEWERS
Small Business64%
Midsize Enterprise18%
Large Enterprise18%
Freshdesk is ranked 3rd in Customer Experience Management with 1 review while Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 1 review. Freshdesk is rated 10.0, while Microsoft Dynamics CRM is rated 9.0. The top reviewer of Freshdesk writes "Stable and scalable with a straightforward setup". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "A straightforward setup, good pricing, and great technical support". Freshdesk is most compared with JIRA Service Desk, ServiceNow, ManageEngine ServiceDesk Plus, Atlassian Confluence and SCSM, whereas Microsoft Dynamics CRM is most compared with SAP CRM, Salesforce Service Cloud, ServiceNow, Siebel CRM and Oracle Service Cloud.

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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.